Jude Exaltado
Denver
Summary
Experienced hospitality professional with a strong background in food and beverage operations, team leadership, and guest experience management. Skilled in leading fast-paced service environments, developing high-performing teams, and maintaining operational excellence while delivering exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Kimpton Hotel Monaco
Salt Lake City, UT
10.2025 - Current
- Oversaw daily operations of food and beverage department, ensuring exceptional guest experiences.
- Developed and implemented innovative menu offerings that enhanced customer satisfaction.
- Monitored inventory levels and conducted regular audits to optimize supply chain efficiency.
- Trained and mentored staff on service standards and operational procedures, fostering a collaborative environment.
- Analyzed guest feedback to identify areas for improvement, leading to enhanced service delivery strategies.
- Managed vendor relationships to negotiate contracts, ensuring quality products at competitive prices.
- Resolved customer complaints involving food or beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Lead Line Server
The Bagel Project
Salt Lake City, UT
11.2022 - 04.2025
- Provided exceptional customer service by efficiently preparing and serving food items.
- Maintained cleanliness and organization of serving areas, ensuring compliance with health standards.
- Collaborated with team members to streamline food preparation processes, enhancing overall service speed.
- Assisted in training new staff on proper serving techniques and safety protocols.
Server
Skewered Thai
Salt Lake City, UT
11.2021 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista Shift Supervisor
Starbucks
Salt Lake City, UT
05.2021 - 11.2021
- Supervised daily operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored new baristas on beverage preparation and safety protocols.
- Managed inventory levels, placing orders to maintain stock accuracy and availability.
- Implemented operational improvements, enhancing team productivity during peak hours.
Barista/Assistant Baker
The Coffee Depot
Breckenridge, CO
11.2020 - 04.2021
- Prepared and served high-quality coffee beverages following established recipes and standards.
- Operated espresso machines and grinders, ensuring optimal performance and product consistency.
- Maintained cleanliness of workstations and equipment to meet health and safety regulations.
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Server
The National Hotel
Miami, FL
11.2018 - 03.2020
- Managed multiple tables efficiently while addressing customer needs promptly.
- Utilized point-of-sale system for accurate order processing and payment handling.
- Resolved guest complaints effectively, ensuring satisfaction and repeat business.
- Contributed to team efforts during peak hours, enhancing overall service efficiency.
Server
Moshi Moshi
Miami, FL
04.2018 - 11.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
Head Barista
The Grand America Hotel
Salt Lake City, UT
07.2016 - 07.2017
- Prepared high-quality espresso beverages while maintaining consistent flavor profiles.
- Managed daily inventory and supplies, ensuring optimal stock levels for operations.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Maintained cleanliness and organization of the coffee station to meet health regulations.
- Provided exceptional customer service, fostering positive guest experiences and loyalty.
Education
Bachelor of Science - Hospitality Management
John B. Lacson Foundation Maritime University
Bacolod City, Philippines04-2014
Skills
- Food and beverage operations
- Food presentation
- Service delivery management
- Operations oversight
- Beverage making
- Table management
- Ordering supplies
- Training and onboarding
- Employee supervision
- Customer service
- Inventory management
Certification
- Training- DABS On-Premise retail managers training
Timeline
Food and Beverage Manager
Kimpton Hotel Monaco
10.2025 - Current
Lead Line Server
The Bagel Project
11.2022 - 04.2025
Server
Skewered Thai
11.2021 - 10.2024
Barista Shift Supervisor
Starbucks
05.2021 - 11.2021
Barista/Assistant Baker
The Coffee Depot
11.2020 - 04.2021
Server
The National Hotel
11.2018 - 03.2020
Server
Moshi Moshi
04.2018 - 11.2018
Head Barista
The Grand America Hotel
07.2016 - 07.2017
Bachelor of Science - Hospitality Management
John B. Lacson Foundation Maritime University