JUAN FELIPE TRIVINO ESPINOSA
Bogotá
Summary
Bilingual customer service and sales specialist (English–Spanish) with over two years of experience in multinational call centers. Skilled in problem-solving, client retention, and effective commercial communication. Experienced in scheduling, calendar coordination, and compiling online data into reports and spreadsheets. I am currently pursuing a bachelor’s degree in international business (online, 5th semester), with intermediate knowledge in Excel and Finance. Seeking in-person or remote opportunities in Bogotá to contribute to customer success, operations, or sales growth through professionalism, initiative, and results-driven service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
2025.04 - 2025.12
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring a seamless customer experience.
- Maintained detailed records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to address escalated issues and improve overall service delivery.
Cross-Sales Agent
Full Potential Solutions
2024.02 - 2025.03
- Managed customer claims and service inquiries, implementing effective solutions to foster positive customer experiences.
- Drove sales growth through strategic emphasis on product value and commitment to customer satisfaction.
- Enhanced customer satisfaction by leveraging bilingual skills to address concerns and resolve problems effectively.
- Executed sales strategies leading to consistent achievement of targets and objectives.
Bilingual Customer Support Agent
Intouch CX
2022.07 - 2023.04
- Assisted international clients with reservations and operational processes in English and Spanish.
- Coordinated video calls and documented client requirements to ensure smooth communication between teams.
- Maintained accurate records and monitored requests to guarantee timely resolution.
Bilingual Support and Retention Agent
Teleperformance
2021.06 - 2022.06
- Efficiently managed and resolved customer inquiries related to technical and billing issues, demonstrating professionalism and empathy in all communications.
- Developed detailed reports and case summaries aimed at streamlining issue tracking and minimizing recurring tickets.
- Articulated information clearly and accurately to reinforce customer relationships and promote retention.
- Resolved customer inquiries and issues, ensuring satisfaction and loyalty.
Education
Bachelor’s - international business
Universidad EAN
01.2026
High School Diploma - undefined
Gimnasio Monseñor Manuel María Camargo
01.2019
Skills
- Email management
- Issue management
- Customer support expertise
- Problem-solving skills
- Focused listening
- Proficient in Microsoft PowerPoint
- Customer engagement strategies
- Technical troubleshooting expertise
- Building rapport
- Interactive chat support services
- Spreadsheet management
Certification
Course Completion Certificate – Harvard Negotiation Method
Intermediate Microsoft Excel Course
Certificate of Completion – Quick Start Entrepreneurship Program
LANGUAGES
Spanish: Native
English: Advanced (C1)
References
- Alberto, Gutiérrez, Content Moderator, (+57) 319 341 4411
- Karen, Pulido, Math Teacher, (+57) 320 348 3143
Timeline
Customer Service Representative
Concentrix
2025.04 - 2025.12
Cross-Sales Agent
Full Potential Solutions
2024.02 - 2025.03
Bilingual Customer Support Agent
Intouch CX
2022.07 - 2023.04
Bilingual Support and Retention Agent
Teleperformance
2021.06 - 2022.06
High School Diploma - undefined
Gimnasio Monseñor Manuel María Camargo
Bachelor’s - international business
Universidad EAN