Juan Sebastián Valdivieso Martinez
Mechanical Engineer
Bucaramanga
Summary
Results-driven Data Analyst with a proven track record at Interactive Contact Center, leveraging advanced Excel and SQL skills to enhance decision-making through insightful data visualization. Recognized for improving team performance and fostering collaboration, while effectively resolving complex problems and optimizing logistics coordination for increased efficiency.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Data Analyst
Interactive Contact Center
Tegucigalpa, Honduras
05.2024 - 12.2025
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports, improving efficiency around 30%.
- Improved decision-making processes with accurate data analysis and visualization techniques using BI and platforms like Looker.
- Utilized data visualization tools to effectively communicate business insights in daily meetings.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Enhanced business efficiency by identifying trends and patterns in complex datasets .
- Reviewed and generated reports to ensure the company would bill the correct amounts to out clients.
Team Supervisor
Interactive Contact Center
Tegucigalpa, Honduras
11.2023 - 05.2024
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Managed performance reviews for 20 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Medical Interpreter
Interactive Contact Center
Tegucigalpa, Honduras
03.2023 - 11.2023
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Distribution Supervisor
AB-InBev
Barranquilla, ATL
07.2021 - 12.2022
- Increased customer satisfaction rates through timely and accurate order fulfillment.
- Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
- Developed key performance indicators to measure distribution center success, driving continuous improvement initiatives.
- Analyzed historical sales data to forecast future product demand accurately, leading to more efficient purchasing decisions.
- Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
Fleet Supervisor
AB-InBev
Barranquilla, ATL
03.2021 - 07.2021
- Collaborated with various departments to achieve organizational objectives and support company growth.
- Conducted thorough accident investigations, implementing corrective actions to promote a safer work environment.
- Evaluated vendor proposals critically to select the most appropriate partners for outsourced fleet services without compromising on quality or budget constraints.
- Drove fleet stability and minimized significant events through active analysis and review of fielded engine performance, allowing an availability above 97% in over 400 vehicles.
- Conducted regular audits of fleet assets, ensuring proper utilization and compliance with regulations.
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
Medical Interpreter
Teleperformance
02.2020 - 02.2021
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Education
Bachelor of Science - Mechanical Engineer
Universidad Industrial De Santander UIS
Bucaramanga, Colombia 05.2001 -
Skills
Data interpretation
Timeline
Data Analyst
Interactive Contact Center
05.2024 - 12.2025
Team Supervisor
Interactive Contact Center
11.2023 - 05.2024
Medical Interpreter
Interactive Contact Center
03.2023 - 11.2023
Distribution Supervisor
AB-InBev
07.2021 - 12.2022
Fleet Supervisor
AB-InBev
03.2021 - 07.2021
Medical Interpreter
Teleperformance
02.2020 - 02.2021
Bachelor of Science - Mechanical Engineer
Universidad Industrial De Santander UIS
05.2001 -