Juan Sebastian Baute Libreros
Cali
Summary
Dynamic professional with extensive experience in client communication and regulatory compliance at Docu Assists. Proven track record in transfer processing and contract negotiation, enhancing customer satisfaction through effective problem resolution. Skilled in developing retention strategies, ensuring loyalty among high-risk customers while maintaining composure under pressure.
Overview
7
7
years of professional experience
Work History
Sales Transfer Agent
Docu Assists
03.2025 - Current
- Processed and verified transfer requests to ensure compliance with regulatory standards.
- Collaborated with clients to resolve inquiries and provide timely support regarding transactions.
- Maintained accurate records of transfers and transactions using company-specific software systems.
- Assisted in the preparation of transfer documentation, ensuring accuracy and completeness.
Customer Service Representative
Max Conecta
01.2023 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions accurately in CRM system, maintaining up-to-date records for future reference.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Agent
First Class Auto Transportation
10.2021 - 12.2022
- Developed and maintained strong client relationships to foster repeat business.
- Negotiated contracts and pricing with clients, ensuring beneficial terms for both parties.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Retention Customer Service Representative
BPO Global Service
01.2020 - 09.2021
- Developed and implemented retention strategies, minimizing churn rates among high-risk customers.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
Technical Support Representative
One Link BPO
11.2018 - 12.2019
- Resolved technical issues for customers, ensuring timely and effective solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
New Jersey Youth Challenge Academy
New Jersey 09-2013
Skills
- Transfer processing
- Regulatory compliance
- Client communication
- Transaction support
- Contract negotiation
- Retention strategies
- Problem resolution
- Remote assistance
- Call control
- Objection handling
Boxing, Basketball, Swimming and Volleyball
I really enjoy doing physical activity everyday. Every morning I go to boxing and at mid day I go swimming during my lunch break. At night I usually go to either play basketball or volleyball.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Transfer Agent
Docu Assists
03.2025 - Current
Customer Service Representative
Max Conecta
01.2023 - 11.2024
Sales Agent
First Class Auto Transportation
10.2021 - 12.2022
Retention Customer Service Representative
BPO Global Service
01.2020 - 09.2021
Technical Support Representative
One Link BPO
11.2018 - 12.2019
High School Diploma -
New Jersey Youth Challenge Academy