Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Timeline
Hi, I’m

Juan Sebastian Sosa Bocanegra

Aircraft Engineering.
Medellin
Juan Sebastian Sosa Bocanegra

Summary

Versatile and deadline-driven professional excelling in managing multiple tasks under pressure. Problem-solving skills, enthusiasm, and proficiency in English, Russian, and Spanish are key strengths that set apart. Strong ability to stay focused and deliver results, committed to achieving success in any challenge that comes way.

Overview

5
years of professional experience
5
years of post-secondary education
3
Languages

Work History

Konecta - Pull and Bear/Zara

Bilingual Customer Service Representative
07.2024 - Current

Job overview

  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

Rocket Tech School

Bilingual Customer Service Representative
04.2024 - 06.2024

Job overview

b2b client management, scheduling client appointments.

Rocket tech school

Director of advertising sales, Latin America section
01.2020 - 01.2021

Job overview

  • B2b client management, scheduling client appointments
  • Advertising sales through distribution channels such as telegram

Education

Universidad Pontificia Bolivariana.

Sistemas De Gestion De Seguridad Operacional SMS. from Aeronautical Engineering

Kazan National Research Technical University
Kazan, Russia.

Aircraft Engineering. from Aeronautical Engineering
01.2018 - 05.2023

Skills

Aerodynamics

Extra-Curricular Activities

During my time in Russia, I actively engaged in diverse volunteer activities, including socioeconomic and sporting events. This experience fostered my ability to adapt to varied environments and strengthened my cross-cultural communication skills, both essential for collaborative engineering projects. I frequently served as a translator, ensuring clear communication between international participants. Additionally, I managed cultural delegations from Latin American countries and sports teams, demonstrating my ability to handle complex logistical and interpersonal situations. These experiences provided me with a valuable global perspective and honed my problem-solving abilities, qualities I believe are highly relevant to the dynamic field of aeronautical engineering.

Timeline

Bilingual Customer Service Representative

Konecta - Pull and Bear/Zara
07.2024 - Current

Bilingual Customer Service Representative

Rocket Tech School
04.2024 - 06.2024

Director of advertising sales, Latin America section

Rocket tech school
01.2020 - 01.2021

Kazan National Research Technical University

Aircraft Engineering. from Aeronautical Engineering
01.2018 - 05.2023

Universidad Pontificia Bolivariana.

Sistemas De Gestion De Seguridad Operacional SMS. from Aeronautical Engineering
Juan Sebastian Sosa BocanegraAircraft Engineering.