Juan Sebastian Romero Rangel
Internationalist
Bogota
Summary
As an internationalist specializing in international cooperation, I focus on addressing domestic, national, and international issues within the global political system. My expertise includes utilizing concepts such as global security to identify and propose solutions to state and social problems.
I possess advanced proficiency in English and am a native Spanish speaker. I am passionate about continuously seeking knowledge and thrive on analysis and comprehension to create effective action plans. I adapt easily to new environments, enjoy working collaboratively in teams, and approach challenges creatively to devise solutions.
Proven leader with extensive experience in customer service, adept in team supervision and fostering collaboration. Demonstrated adaptability and expertise in people management, ensuring high-quality standards across operations.
Overview
8
8
years of professional experience
Work History
Team Leader, Operations - Ascensia Diabetes Care
Concentrix
02.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader, Operations - Mercado Libre
Concentrix
02.2021 - 02.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and develop solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Subject Matter Expert - Macys
Concentrix
02.2020 - 02.2021
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality customer service.
- Enhanced team performance by providing expert guidance on projects and product processes.
Customer Service Representative - Macys
Concentrix
01.2019 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Council Assistant
Embassy of Costa Rica
01.2017 - 01.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Intermediate Excel
Colegio Mayor Nuestra Señora Del Rosario
Bogota, Colombia06.2024
LOCAL, NATIONAL AND INTERNATIONAL PROBLEMS
Colegio Mayor Nuestra Señora Del Rosario
Bogota, Colombia05.2016
FUNCTIONING OF THE INTERNATIONAL SYSTEM: STATE AND
Colegio Mayor Nuestra Señora Del Rosario
Bogotá, Colombia05.2016
Project Formulation And International Cooperation
Colegio Mayor Nuestra Señora Del Rosario
Bogota, Colombia04.2016
Skills
Team Supervision
Teamwork and Collaboration
Team motivation
Excellent Communication
People Management
Work Planning and Prioritization
Coaching and Mentoring
Key Performance Indicators
SMART goals
Conflict Resolution
Adaptability and Flexibility
Languages
Spanish
Native language
English
Advanced
C1
Interests
Soccer
Timeline
Team Leader, Operations - Ascensia Diabetes Care
Concentrix
02.2022 - Current
Team Leader, Operations - Mercado Libre
Concentrix
02.2021 - 02.2022
Subject Matter Expert - Macys
Concentrix
02.2020 - 02.2021
Customer Service Representative - Macys
Concentrix
01.2019 - 01.2020
Council Assistant
Embassy of Costa Rica
01.2017 - 01.2019
Intermediate Excel
Colegio Mayor Nuestra Señora Del Rosario
LOCAL, NATIONAL AND INTERNATIONAL PROBLEMS
Colegio Mayor Nuestra Señora Del Rosario
FUNCTIONING OF THE INTERNATIONAL SYSTEM: STATE AND
Colegio Mayor Nuestra Señora Del Rosario
Project Formulation And International Cooperation
Colegio Mayor Nuestra Señora Del Rosario