JUAN SEBASTIAN QUINTERO ALBORNOZ
Master's In Telecommunications
Villavicencio
Summary
For over five years, I have worked in the telecommunications sector, where I have developed strong problem-solving skills and a deep understanding of customer satisfaction. I have successfully managed challenging situations under high pressure.
I have obtained the CCNA certification, which has heightened my interest in applying for a job opportunity that focuses on this knowledge. Key areas of expertise include extensive networking concepts, routing protocols, QoS policies, switching processes, and VLAN configurations.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Service and Quality Management Professional
FRACTALIA
05.2021 - Current
At the beginning of my tenure with this company, I joined the technical support team to work remotely on maintaining Movistar's infrastructure. Our main objective was to ensure the highest service quality and guarantee the swift recovery of corporate services in the event of a total failure or degradation.
As part of my duties, I participated in the management and resolution of incidents, ensuring the operational continuity of critical services such as Dedicated Internet, Data Channel, and Global LAN, with a technical focus on MPLS technologies.
Currently, I provide support in the service management and quality area, optimizing services with recurring failures by carrying out migration processes and updating technologies within the framework of MPLS usage.
ADSL Installation and Maintenance Technician
COLVATEL S.A. E.S.P.
02.2007 - 10.2009
Home Internet Services Installation and Maintenance Technician (ADSL Technology)
Education
Master of Science - Telecommunications: Network Management
Universidad Nacional De Colombia
Bogotá, DC 05.2018 - 10.2020
Bachelor of Science - Telecommunications Engineer
Universidad Distrital Francisco José De Caldas
Bogotá, DC 05.2008 - 04.2011
Electronics Technologist - Electronics Technology
Universidad Distrital Francisco José De Caldas
Bogotá, DC 05.2004 - 10.2008
Skills
- Customer Orientation
- Computer Skills
- Analytical Ability in Telecommunications Network Diagnostics
Personal Information
- ID Number: 1022335393
- Date of Birth: 08/01/87
- Marital Status: Soltero
Certification
Cisco Certified Network Associate
Timeline
Cisco Certified Network Associate
10-2026
Service and Quality Management Professional
FRACTALIA
05.2021 - Current
Master of Science - Telecommunications: Network Management
Universidad Nacional De Colombia
05.2018 - 10.2020
Bachelor of Science - Telecommunications Engineer
Universidad Distrital Francisco José De Caldas
05.2008 - 04.2011
ADSL Installation and Maintenance Technician
COLVATEL S.A. E.S.P.
02.2007 - 10.2009
Electronics Technologist - Electronics Technology
Universidad Distrital Francisco José De Caldas
05.2004 - 10.2008
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