Juan Sebastian Llano Murillo
Medellín
Summary
Diligent Billing Analyst with background in cash application analysis. Adept at streamlining payment processes and resolving discrepancies to enhance financial accuracy.
prepared to excel in cash application analysis roles. Possesses in-depth knowledge of payment processing and reconciliation, ensuring accurate financial records. Valued for strong team collaboration and adaptability in dynamic environments. Known for analytical skills and problem-solving abilities.
Professional with strong expertise in financial operations, specializing in cash application processes. Skilled in optimizing payment workflows, resolving discrepancies, and ensuring accurate financial records. Proven collaborator known for reliability and adaptability to changing needs. Strong analytical abilities, attention to detail, and proficiency in financial software and systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cash Application Assistant
Holcim
05.2023 - Current
- Optimized cash application processes, facilitating faster clearing of payments and improved customer service experience.
- Supported cash application team by providing accurate remittance information, enabling prompt posting of payments to appropriate accounts.
- Optimized cash application processes by identifying opportunities for automation and implementing system improvements that increased accuracy rates.
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
- Exceeded cash application targets through consistent accuracy and attention to detail during data entry tasks.
- Optimized cash application efficiency through regular reviews of unapplied cash reports and swift allocation of unidentified payments.
- Optimized cash application processes by automating manual tasks, resulting in faster payment processing times and increased accuracy rates.
Travel Associate
IGT Services and technologies Coombia SAS
12.2021 - 01.2023
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
International Business Management
Fundacion Universitaria Ceipa
08.2023
Skills
- Adaptable and Flexible
- High Energy and Stamina
- Relationship Building
- Multitasking and Prioritization
- Reliable and Responsible
- Problem-Solving
- Cash application
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied.
Languages
Spanish
Native language
English
Upper intermediate
B2
Certification
English B2 Colombo Americano
English B2 Universidad EAFIT
Timeline
Cash Application Assistant
Holcim
05.2023 - Current
Travel Associate
IGT Services and technologies Coombia SAS
12.2021 - 01.2023
International Business Management
Fundacion Universitaria Ceipa
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