Summary
Overview
Work History
Education
Skills
Timeline
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Juan Sebastian Gutierrez Giraldo

Industrial Technologist
Pereira

Summary

Dynamic customer service professional with a proven track record at Audifarma S.A., excelling in problem-solving and team leadership. Enhanced team productivity through targeted coaching and performance evaluations, achieving high customer satisfaction. Skilled in building strong customer relations while effectively managing complaints and delivering impactful reports.

Overview

5
5
years of professional experience

Work History

Custumer Service Supervisor

Audifarma S.A.
05.2023 - 04.2025
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Created, prepared, and delivered reports to various departments.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Customer Service Assistant

Audifarma S.A.
07.2020 - 05.2023
  • Managed customer complaints effectively, offering solutions according with expectations.
  • Answered customer questions about product availability and shipment times.
  • Achieved high levels of accuracy at solving claims and complaints.

Education

Industrial Technologist -

Universidad Tecnológica De Pereira
Pereira
05.2001 -

Skills

Problem-solving

Customer relations

Adaptability and flexibility

Team building and leadership

Timeline

Custumer Service Supervisor

Audifarma S.A.
05.2023 - 04.2025

Customer Service Assistant

Audifarma S.A.
07.2020 - 05.2023

Industrial Technologist -

Universidad Tecnológica De Pereira
05.2001 -

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Juan Sebastian Gutierrez GiraldoIndustrial Technologist