Juan Sebastian Forigua Balvin
Resumen profesional
I’m currently focused on being part of a working environment that allows me to improve my people skills, related to my personal projects guided to an artistic scope. I prefer a customer service related job since I have the skills and experience needed in this field, such as patience, willingness to assist, multitasking and a constant interest in learning. I have great handling difficult situations and I’m constantly looking to improve and teach others the knowledge I’ve acquired. I consider myself as a patient, sociable and outgoing person in my working environment.
Datos destacados
10
10
years of professional experience
2012
2012
years of post-secondary education
Experiencia
Member Experience Associate - Non-Voice
Hire Horatio
03.2024 - 10.2025
- Guided customers requesting information on different health services paid out of pocket, mainly through email support.
- Assisted with existing accounts and treatment requests, through the process of applying, changing or updating any information related to medication or insurance coverage.
- Assistance with payments using PayPal and credit cards on file.
- Maintained communication with multiple claim departments and transferred assistance when needed for full customer experience.
Customer Service Representative
Qualfon
10.2023 - 12.2023
- Provided customer service related to vehicle and property insurance.
- Assisted callers with existing accounts and related to general assistance.
- Assistance to callers with additional departments via phone, when required.
UHG Intern Product Trainer
Optum Health Services
03.2021 - 04.2023
- Provided customer experience related to medical service.
- Contacted providers and assured optimal development of appointment, medicine refill and prior-authorization guidance.
- Intern Product Trainer
- Provided training for new hires and agents transferred between the lines of business for Individual And Family Plans, Dual Eligible Special Needs and Medicare and Retirement.
- Assisted with product support and weekly refreshers to ensure proper development of the operations, working along with supervisors and different management areas.
- Duration: July 2021 - December 2022
Best Buy Customer Service Advisor
ACCEDO Colombia S.A.S.
10.2020 - 06.2021
- Customer service representative assistance via phone, focused on technical support.
- Provided assistance as well for billing and payment information as part of the Geek Squad for Best Buy Customer Service.
Bilingual Agent
Sutherland Global Services
12.2017 - 10.2018
- Bilingual customer assistance via Email, Chat and Social Media related to the music app Spotify, as well as managing billing and payment information.
AT&T Project Manager
E2E – Link America
02.2019 - 03.2018
- Sales representative assistance, worked as a bridge of communication between the customer, the sales representatives and the different departments involved with the installation of the communication services (Internet-phone).
Bilingual Agent and Subject Matter Expert
Teleperformance Colombia
06.2015 - 09.2016
- Bilingual Customer Service
- Issue resolution
- Technical support
- Perform quality audits to the different lines of business
- Monitoring of quality indicators and critical situations
- Propose improvements to the processes associated with the management of requirements that directly or indirectly affect customers.
Formación
Bachelor -
COLEGIO BOSTON
Advertising - undefined
UNIVERSIDAD JORGE TADEO LOZANO
Enfatiza tus habilidades clave
Driven by results and achievement in teams and individually
Fast learner regardless of a short training period
Excellent communication skills
Multitasking improved by years of succesfully performing multiple tasks
Excellent client management and services
Great knowledge and manegement of Office tools (Excel, Word, etc)
Commited and punctual with any requirement
Personalizado
- Laura Daniela Colorado Villamil, laucol.11@gmail.com, 3053348528
- Juan Camilo Ospina Garrido, Juancaos97@hotmail.com, 3184022979
Cronología
Member Experience Associate - Non-Voice
Hire Horatio
03.2024 - 10.2025
Customer Service Representative
Qualfon
10.2023 - 12.2023
UHG Intern Product Trainer
Optum Health Services
03.2021 - 04.2023
Best Buy Customer Service Advisor
ACCEDO Colombia S.A.S.
10.2020 - 06.2021
AT&T Project Manager
E2E – Link America
02.2019 - 03.2018
Bilingual Agent
Sutherland Global Services
12.2017 - 10.2018
Bilingual Agent and Subject Matter Expert
Teleperformance Colombia
06.2015 - 09.2016
Advertising - undefined
UNIVERSIDAD JORGE TADEO LOZANO
Bachelor -
COLEGIO BOSTON