Music
Juan Sebastian Patino Concha
Cali,Colombia
Summary
Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.
Overview
1
1
Language
2
2
years of post-secondary education
1
1
year of professional experience
Work History
Customer service agent
Strategic Aviation, United airlines
Richmond, Canada, Canada
05.2019 - 10.2019
- Assist customer at the kiosk, check-in counter, scanning boarding passes at boarding time and gate agent at YVR Airport.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
- Used airline computer system to create airline tickets and boarding passes.
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through [Action].
Sales Representative
Almacenes SI
Cali, Valle del Cauca, Colombia
08.2017 - 08.2018
- Almacenes SI, Cali, Colombia Retail.
- Assisted costumers looking for bed sheet, fabrics, pillows, pillowcase and all related with house interior decoration.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Recommended merchandise to customers based on needs and preferences.
Education
Tourism & Hospitality Essentials Program - Tourism And Travel Management
02.2019 - 10.2019
Bachelor - Degree in Foreign Languages French-English
02.2017 - 08.2018
Skills
Englishundefined
Interests
Movies
Video Games
Guitar
Travel
Timeline
Customer service agent - Strategic Aviation, United airlines
05.2019 - 10.2019
INVO CAREER COLLEGE BY INLINGUA VANCOUVER - Tourism & Hospitality Essentials Program, Tourism And Travel Management
02.2019 - 10.2019
Sales Representative - Almacenes SI
08.2017 - 08.2018
Santiago De Cali University - Bachelor, Degree in Foreign Languages French-English
02.2017 - 08.2018
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