Traveling, getting to know new cultures and people, experiences that broaden my mind and can open me up to exploring new challenges and seeking new opportunities.
Hi, I’m
Juan Sebastian Becerra Velandia
Student
Floridablanca,Santander
Summary
Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
years of professional experience
2
years of post-secondary education
2
Languages
Work History
StarbucksBucaramanga
Barista Trainee
09.2023 - Current
Job overview
- Facilitated smooth shift operations by monitoring stock levels, promptly placing orders for low-stock items.
- Welcomed guests with friendly conversation and fun atmosphere.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Built and nurtured customer loyalty by remembering personal preferences.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Completed end-of-day cleanup to reset bar for next day.
- Suggested alternative milk options to improve coffee art results, resulting in higher levels of customer satisfaction.
- Assessed espresso, tasting and measuring samples to calculate strength and extraction yield.
Oxxo Bucaramanga
Cashier Assistant
11.2022 - 07.2023
Job overview
- Scanned products at high tempo to quickly process customer transactions.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Helped meet business needs by working extra shifts.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
El CorralFloridablanca
Griller
12.2021 - 11.2022
Job overview
- Enforced proper sanitation practices to prevent food spoilage and contamination.
- Collaborated with waiters and servers to produce food ordered.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- Implemented portion control measures to control food costs.
- Managed kitchen workflow during peak hours for timely delivery of dishes.
- Collaborated with kitchen team to deliver fast and accurate orders with delicious food.
FalabellaBucaramanga
Storekeeper
05.2021 - 12.2021
Job overview
- Coached team to deliver top-quality customer service and uphold brand values.
- Led monthly stock-take and inventory-count activities, resolving discrepancies.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Understood what drives overall business success and prioritised and delivered quality results.
- Provided excellent customer care through prompt complaint resolution and quality of service.
Education
Colegio Tecnico Vicente AzueroFloridablanca, SAN
Certificate of Higher Education from Business
01.2019 - 11.2019
YeSynergy ENGLISHBucaramanga, SAN
NVQ Level 2 from Languages
03.2020 - 08.2021
Skills
Inventory control
undefinedInterests
learning languages
Every day I like to learn languages
that allow me to establish effective communication with people from other cultures, such as English and French, which have a great history.
Timeline
Barista Trainee
Starbucks
09.2023 - Current
Cashier Assistant
Oxxo
11.2022 - 07.2023
Griller
El Corral
12.2021 - 11.2022
Storekeeper
Falabella
05.2021 - 12.2021
YeSynergy ENGLISH
NVQ Level 2 from Languages
03.2020 - 08.2021
Colegio Tecnico Vicente Azuero
Certificate of Higher Education from Business
01.2019 - 11.2019
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