Juan Sebastian Arias
Industrial Engineer
Bogotá,DC
Summary
Adept at driving strategic initiatives and optimizing processes, my tenure at BairesDev showcases a blend of creative problem solving. Spearheaded a 40% productivity boost at Flexport through innovative SOPs and KPI tracking. Renowned for growth-oriented leadership and crisis management, I excel in transforming challenges into opportunities for advancement.
Overview
4
4
years of professional experience
Work History
Office of the CEO Analyst
BairesDev
01.2024 - Current
- Analyze and prioritize incoming communications for the CEO, aligning with strategic objectives.
- Collaborate with cross-functional teams to gather insights and track key projects.
- Identify opportunities to optimize and automate communication workflows for efficiency.
- Develop data-driven solutions to streamline processes and support executive decision-making.
Global Trade Coordinator Team Lead
Flexport
12.2021 - 12.2023
- Management assistance of a team of 6.
- Creation of SOPs for multiple tasks.
- Standardization of processes.
- KPI implementation and tracking.
- 40% of increased productivity of the team.
Fractional Customer Success Manager
Bees2Biz
01.2023 - 11.2023
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Business Analyst
Bees2Biz
06.2022 - 03.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Logistics Coordinator
Flexport
02.2021 - 12.2021
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Customer Service Associate
Amazon
06.2020 - 01.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Recognized in the Excellence Club for outstanding metrics in October 2020.
Education
Bachelor's Degree - Engineering
Xavierian Pontifical University
Bogotá, Colombia 05.2001 -
Skills
Problem Framing
Growth-Oriented Leadership
Crisis Management
Succession Planning
Creative Problem Solving
Strategic Insights Hunter
Phyton
SQL
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Office of the CEO Analyst
BairesDev
01.2024 - Current
Fractional Customer Success Manager
Bees2Biz
01.2023 - 11.2023
Business Analyst
Bees2Biz
06.2022 - 03.2023
Global Trade Coordinator Team Lead
Flexport
12.2021 - 12.2023
Logistics Coordinator
Flexport
02.2021 - 12.2021
Customer Service Associate
Amazon
06.2020 - 01.2021
Bachelor's Degree - Engineering
Xavierian Pontifical University
05.2001 -
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