Juan Sebastain Porras Cristancho

Excelled in a high-pressure sales environment, delivering fast, high-impact sales of comprehensive mobile phone technical support services.

Consistently outperformed KPIs and ranked among the top revenue generators in the organization.

Executed high-efficiency sales strategies with a strong focus on same-call closures and revenue maximization.

Demonstrated elite-level objection handling, negotiation, and persuasive communication skills.

Balanced speed, accuracy, and customer experience while maintaining exceptional performance metrics.

Thrived in competitive settings, continuously driving performance above company standards.

Delivered end-to-end customer support, resolving home appliance issues efficiently while ensuring a positive customer experience.

Leveraged post-resolution interactions to identify sales opportunities and successfully cross-sell appliance protection insurance plans.

Applied consultative selling techniques to match protection plans with customer needs, increasing conversion and retention rates.

Handled objections professionally and closed sales while maintaining a customer-first approach.

Met and exceeded monthly KPIs related to sales performance, quality assurance, and customer satisfaction.

Managed high call volumes while accurately documenting interactions and sales activities in CRM systems.

Ensured compliance with data protection and confidentiality standards when handling sensitive customer information.

Managed high-volume ticket queues, ensuring timely resolution and SLA compliance.

Led escalation processes for complex technical cases.

Resolved customer issues efficiently while maintaining service quality standards.

Safeguarded sensitive data in compliance with security policies.

Contributed to process improvements to enhance customer experience and operational efficiency