JUAN CAMILO POVEDA HERRERA
Bachelor Of Commerce – Finance And Marketing
Cali
Summary
A results-driven business professional with experience across Customer Service, Claims Management, Finance, and Process Improvement. Recognized for delivering world-class customer support, building strong and authentic client relationships, and managing complex cases with empathy, accuracy, and efficiency.
Thrives in customer-facing environments that require problem-solving, clear communication, and end-to-end case ownership, ensuring each client receives personalized and timely support.
Currently seeking opportunities within Customer Service or Customer Operations roles where strong analytical skills, service excellence, and a customer-first mindset can be leveraged to consistently exceed client expectations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Business Consultant
CION Consulting
03.2024 - 12.2025
- My main objective in this role was to support CION and its clients in improving business performance through data-driven decision-making, focusing on pricing strategy, cost optimization, and profitability analysis. I was responsible for transforming complex operational and financial data into actionable insights, developing analytical tools and dashboards, and advising management teams to support strategic, commercial, and operational decisions aligned with business objectives.
- Led business consulting projects focused on pricing strategy, cost control, profitability analysis, and operational optimization for manufacturing and commercial clients.
- Designed and implemented advanced Power BI dashboards to support executive decision-making, including sales analysis, price variance, margin tracking, cost projections, and forecast vs. actual performance.
- Developed structured pricing models with historical and client-specific price analysis, enabling comparative gap analysis between customers and dynamic margin simulations.
- Standardized business processes and analytical frameworks to improve data consistency, reporting accuracy, and stakeholder understanding across teams.
- Collaborated closely with management, sales, and operations teams to translate business requirements into analytical solutions aligned with strategic objectives.
Claims consultant
SUNCORP
08.2022 - 10.2023
- I was responsible to guide our customers through the process of restoring their homes and returning to normal life after experiencing damages to their properties and belongings. This involved working with various parties such as builders, suppliers, and accommodation companies to ensure effective assistance for our customers. Additionally, I was responsible for making decisions regarding large payments in accordance with Suncorp policies and the needs of our customers.
- Build and foster strong connections with customers by actively supporting them throughout the process of rebuilding their damaged property and belongings.
- Analysis and interpretation of builders’, restoration, roofers, and plumbers’ reports to make informed decisions on claims coverage, based on the insurance product disclosure statement.
- Coordinate building reconstruction and content restoration services with major builder companies to avoid delays and guarantee customer satisfaction.
- Execute major payment to parties involved, based on my informed decision.
Financial Officer and Business Support
CEEJAY ENGINEERING
02.2022 - 07.2022
- The focus of my position in this role has been to support the business transformation of the company to achieve significant growth through the optimization of processes, such as standardization of roles and tasks to minimise unnecessary delays for our customers and suppliers while maintaining daily operations up to date and collaborating between departments to guarantee optimal business operation.
- Recording and processing bills and invoices.
- Maintain payroll information up to date
- Payroll tax, IAS and BAS
- Managing records and receipts.
- Reconciling daily, monthly, and yearly transactions.
- Providing customer service to clients and suppliers.
- Being a key point of contact for other departments.
Claims consultant
IAG
04.2021 - 01.2022
- My main objective in this role was to accompany our customers through the entire process of recovering their homes and lives back to normality while coordinating with builders, suppliers, restoration, and accommodation companies to assist our customers effectively. I was also responsible for making decisions on large payments that must be in line with IAG policies and customer needs.
- Daily insurance claim management for major events.
- Development of customer relationships while proactively assisting the insured parties during the process of recovering their damaged building and content.
- Analysis and interpretation of builders’ and structural engineers' reports to make informed decisions on claims coverage, based on the insurance product disclosure statement.
- Coordinate building reconstruction and content restoration services with major builder companies to avoid delays and guarantee customer satisfaction.
- Execute major payment to parties involved, based on my informed decision.
- Assist team members with advice, technical queries and claim procedures.
Management Engineer Intern
VISAGIO
09.2016 - 06.2017
- My key goal in this role was to improve how the weekly reporting from a mining operation was being reported. We developed a live dashboard to report daily/weekly variations on iron-ore transportation and production operations. This dashboard facilitated the tracking and accuracy of these operations and help to identify other areas of improvement.
- Implement BI software to replace excel reporting.
- Develop dashboards for the client, to support production reporting through TIBCO-Spotfire.
- Prepare data and information for making regular report data analysis.
- Meet client requirements regarding dashboards’ functionality, deadlines, and improvements.
- Perform data analysis to provide production quality insights through graphic reports.
Education
Advanced Excel & Power BI Diploma -
Coderhouse
01.2024
Bachelor of Commerce - Finance and Marketing
Curtin University
Australia01.2018
Diploma of Commerce - undefined
Curtin University
Australia01.2015
Skills
Excellent English Proficiency
Extensive Excel use
Relationship Building
Problem Solving & Decision Making
Microsoft Office (Excel, PowerPoint, Word)
Information Management & Documentation
Data Analysis & Reporting
Time Management & Prioritization
Business analysis
Customer service management
Project management
Performance improvement
Timeline
Business Consultant
CION Consulting
03.2024 - 12.2025
Claims consultant
SUNCORP
08.2022 - 10.2023
Financial Officer and Business Support
CEEJAY ENGINEERING
02.2022 - 07.2022
Claims consultant
IAG
04.2021 - 01.2022
Management Engineer Intern
VISAGIO
09.2016 - 06.2017
Bachelor of Commerce - Finance and Marketing
Curtin University
Diploma of Commerce - undefined
Curtin University
Advanced Excel & Power BI Diploma -
Coderhouse