Juan Pablo Angel Laverde

Dedicated and results-driven professional with a dynamic background in culinary arts and customer service, now specializing in customer success management. As the owner and Head Chef of two small restaurants in Bogotá and Buenos Aires, I demonstrated strong leadership capabilities and thrived in high-pressure, evolving environments.

During the pandemic, I transitioned seamlessly into customer service roles, achieving exceptional success as a Customer Agent and Senior Agent at PayPal. My achievements in these roles included exceeding metrics, mentoring team members, and ensuring outstanding customer support. As a Senior Agent, I played a crucial role in team management, offering assistance to fellow team members and expertly handling escalated customer calls.

My career took a transformative turn when I became a Lifecycle Program Manager at Cisco's Smart Net Total Care (SNTC), where I expertly managed a portfolio of accounts, ensuring the seamless utilization of the SNTC Portal. I proactively identified and established key contacts within IT and network departments of client organizations, fostering strong client relationships and providing dedicated support. My dedication to driving customer success and technical efficiency led to consistent recognition as an outstanding contributor and overachiever in the field of customer success management.

As a versatile professional, I am now poised to continue my career in customer success management, leveraging my unique blend of experiences to drive customer satisfaction and success in a dynamic and challenging environment.

Cisco Customer Success Management

I play football and ride mountain bikes. I also enjoy walking my dog.