Juan Pablo Llorente
Insurance Verifications Specialist
Medellin,ANT
Summary
Bilingual customer service professional with 3+ years of experience in insurance verifications and healthcare in the United States. Proven success as a referral coordinator. I excel in fast-paced environments, delivering exceptional service and attention to customers. Motivated to consistently apply expertise to exceed expectations.
Overview
2025
2025
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Referrals Coordinator. (Bilingual)
CAREMAX
2 2024 - Current
- I could lowered the referrals volume from 240 referrals in less than 2 weeks.
- I am being part of special pilot projects to decrease the referrals volume
- Scheduling appointments with specialists
- Process medical authorizations through insurance portals
- Indexing patients' medical records using EHR
- Contact patients about their pre-appointment preparation
- Verify patients' eligibility
- Verify insurance coverage and benefits through portals such as Availity and other insurance portals
- Entered data, generated reports, and produced tracking documents.
- Advise patients about their medical insurance and their benefits
Advisor I - Allstate Insurance (Bilingual)
CONCENTRIX
02.2023 - 12.2023
- Advise clients about their property or vehicle billing
- Add, remove, or modify vehicles to customer policies
- Add, remove, or modify coverages to Property/Vehicle policies
- Selling new plans for vehicle coverage
- Advise clients about their insurance benefits
- Add, remove, or modify household members
Customer support & Sales
BRM
06.2021 - 12.2021
- Advice and help customers with the products purchased for their house in the telecommunications industry
- Selling home and mobile products through the operator's telephone line
Education
High School -
Colegio Padre Manyanet
Skills
Willingness and fast learning
Problem solving
Responsible
Collaborative
Efficient
Data Entry
Communication
Document Management
Customer Service
Information Collection
Relationship Building
Meeting Coordination
Work Planning and Prioritization
Project Support
Discretion and Confidentiality
Writing Requirements
Medical Billing
Medical Terminology
Insurance Verification
Patient Registration
Patient Scheduling
Teamwork and Collaboration
Problem-solving aptitude
Problem-Solving
Effective Communication
Problem-solving abilities
Time management abilities
Adaptability and Flexibility
Team Leadership
Excellent Communication
Multitasking and Organization
Microsoft Office
Time Management
Organizational Skills
Active Listening
Task Prioritization
Attention to Detail
Interpersonal Skills
Continuous Improvement
Studies
High School, Colegio Padre Manyanet, 2020
Digitaltools
- Word
- Excel
- PowerPoint
- Canva
References
Pilar Cristina Londoño, Architect, 310 3680419, Nancy Trejos Henao, Accountant, 312 2001313
Personal Information
ID Number: 1001016068
Timeline
Advisor I - Allstate Insurance (Bilingual)
CONCENTRIX
02.2023 - 12.2023
Customer support & Sales
BRM
06.2021 - 12.2021
Referrals Coordinator. (Bilingual)
CAREMAX
2 2024 - Current
High School -
Colegio Padre Manyanet
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