Juan Pablo Torres Manrique
Bogotá,DC
Summary
Experienced supervisor in airport and ground operations with 5+ years at JetBlue Airways, specializing in passenger service, safety protocols, and operational efficiency. Known for a strong commitment to customer satisfaction, team leadership, and resolving complex operational challenges. Passionate about the aviation industry and eager to bring my skills to Qatar Airways.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Operations Manager Private Airline
Charter
09.2024 - 02.2025
- Managed day-to-day operations for a 13 airplane fleet of private charter flights, ensuring all flight plans, crew assignments, and schedules were executed flawlessly.
- Oversaw the preparation of private aircraft, ensuring compliance with safety and maintenance protocols.
- Collaborated with private aviation stakeholders to ensure seamless coordination for international and domestic flights, meeting all regulatory and client requirements.
- Handled irregular operations, flight delays, and cancellations professionally, minimizing client inconvenience and maximizing operational efficiency.
Airport Operations Supervisor
JetBlue Airways
05.2019 - 09.2024
- Conducted regular performance evaluations for staff members, providing constructive feedback to encourage continuous improvement in their job roles.
- Ensured optimal utilization of airport resources, managing equipment maintenance schedules to minimize downtime.
- Managed vendor relationships effectively, holding contracts with ground handling services while maintaining quality standards.
- Led regular training sessions on FAA and TSA security procedures, Aerocivil operational standards, and airline safety protocols.
Customer Service Representative
SAI ( JetBlue )
05.2016 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Longport ( American Airlines)
10.2013 - 06.2014
- Developed in-depth knowledge of airline security procedures and fraudulent document detection , ensuring compliance with security regulations and industry standards.
- Conducted thorough checks and inspections to identify fraudulent travel documents, minimizing risks and maintaining security protocols.
Education
Commmercial Pilot Colombia -
Adevia S.A.
Bogotá, DC 01.2013 - 01.2013
Commercial Pilot FAA -
Pan-Am Flight Academy
Merritt Island 01.2012 - 01.2013
High School Diploma -
Colegio Ignacio Pescador
Choachi, CUN 01.2001 - 01.2011
Skills
Airport Operations Management Problem-Solving & Conflict ResolutionFlight Operations CoordinationCrisis Management / Irregular Operations HandlingSafety & Regulatory ComplianceTeam Leadership & Staff TrainingCustomer Service ExcellenceAirport Operations Management
References
Available upon request.
Timeline
Operations Manager Private Airline
Charter
09.2024 - 02.2025
Airport Operations Supervisor
JetBlue Airways
05.2019 - 09.2024
Customer Service Representative
SAI ( JetBlue )
05.2016 - 05.2019
Customer Service Representative
Longport ( American Airlines)
10.2013 - 06.2014
Commmercial Pilot Colombia -
Adevia S.A.
01.2013 - 01.2013
Commercial Pilot FAA -
Pan-Am Flight Academy
01.2012 - 01.2013
High School Diploma -
Colegio Ignacio Pescador
01.2001 - 01.2011