Juan Pablo Rodríguez

Dedicated and reliable Client Service professional specialized on empathetic communication and personal touch.

I have extensive experience providing assistance with medical insurance policies (plan research, claim reviews, benefits explanation and coverage tracking), as well as a solid background on sales.

Strong dedication to helping customers resolve inquiries and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to solve problems efficiently, and create high-quality professional relationships with clients.

Fully committed to following company procedures and winning loyal customers.

A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.

• Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
• Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
• Proficient understanding of Microsoft Word, Excel and Access.
• Knowledgeable of common office electronics and tech support.
• Passionate about promoting lasting customer satisfaction.
• Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
• Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
• Capable of entering data while remaining online with several customers at once.
• Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
• Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
• Successful at satisfying different types of customers with creative and knowledgeable solutions.

As much as I enjoy my customer service career, one of my true loves is sports. I love playing football, tennis, and basketball. If I'm not at the desk, more than likely, I am at the court. In addition to sports, I love anything related to the cinema and I have a keen interest in independent, westerns, or war films. In my spare time, I also enjoy cooking and learning new pasta recipes.