Juan Pablo Rincon Barreto
Supervisor Bilingüe
Bogotá
Summary
A person with a large experience in the customer service area, able to arrange and use relevant data, follow up projects and a great team management with effective leadership.
Overview
2
2
years of professional experience
Work History
Biliingual Supervisor
Teleperformance
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Representative
Teleperformance
07.2022 - 06.2023
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Education
High School Diploma -
Liceo Santa Paula
Bogotá, Colombia 05.2001 -
Mechanical Engineering
Universidad Nacional De Colombia
Bogotá, Colombia 05.2001 -
Skills
BMS/Office usage
Additional Information
Personal references
- Rita Elvia Barreto Guzmán
Manager , Prolabcol s.a.s
Phone: 3183981591
- Verónica Méndez
Sales representavive, Movistar
Phone: 3172614960
- Angie Guzmán
Environmental Engineer
Phone: 3004756247
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Biliingual Supervisor
Teleperformance
06.2023 - Current
Customer Service Representative
Teleperformance
07.2022 - 06.2023
High School Diploma -
Liceo Santa Paula
05.2001 -
Mechanical Engineering
Universidad Nacional De Colombia
05.2001 -
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
OMAR DOMINGUEZOMAR DOMINGUEZ
Customer Care at TeleperformanceCustomer Care at Teleperformance
CRISTIAN CAMILO FRANCO SÁNCHEZCRISTIAN CAMILO FRANCO SÁNCHEZ
Warehouse Worker at Fabrialambre Ruiz S.A.S.Warehouse Worker at Fabrialambre Ruiz S.A.S.