Juan Pablo Lara Figueroa
Automation Engineer
Medellín,Colombia
Summary
Accomplished program and project manager with a dynamic mix of engineering expertise and strategic business acumen. Recognized for consistently delivering high-impact projects that drive cost efficiency, customer satisfaction, and team performance across diverse sectors including consulting, finance, and technology. Proficient in transforming complex challenges into scalable solutions, optimizing resources, and leading agile, cross-functional teams towards sustained excellence.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Continuous improvement manager
RocketPower
11.2023 - Current
- Driving Excellence: Lead cross-functional teams in cutting-edge operational projects, achieving cost reductions and boosting customer satisfaction
- Data-Driven Decisions: Developed Power BI dashboards that provide real-time insights, enabling quick adjustments to meet business priorities
- Impactful Agile Practices: Reduced development time by 20% and streamlined resource use by 15% through agile and lean methodologies
- Introduced innovative work practices that enhance team agility and responsiveness
- Increased the impact and efficiency of technology projects by minimizing resource overhead
- Operational cost reduction by 15% across the center
- Tools: Microsoft 365, Power BI, Microsoft Project, Microsoft Teams, Jira
Senior Project Manager
Wizeline
06.2021 - 06.2023
- Strategic Leadership: Orchestrated technology evolution projects, ensuring top-notch execution, quality, and client satisfaction
- Continuous Improvement: Implemented a process improvement framework, raising the success rate of solution rollouts to 92%
- Cross-Departmental Workshops: Facilitated analytics-based decision-making workshops to drive business growth and operational optimization
- Decreased incident rates by 30%, enhancing system reliability and user satisfaction
- Delivered cost-efficient solutions, directly contributing to company profitability
- Tools: Google Suite, Power BI, Jira, Slack
Information Technology Service Delivery Manager
ARUS Technology
11.2018 - 09.2020
- Customer Success Champion: Directed service availability and prioritized critical needs, achieving a near-perfect availability rate (99.7%)
- Agile Innovator: Implemented agile frameworks that optimized infrastructure and development processes, boosting team productivity and speed
- Service Excellence: Ensured seamless, high-quality delivery aligned with SLAs and business standards
- Expanded capacity to handle transactions from 200k to 14 million monthly, maintaining top-tier service quality
- Elevated internal client usage of services, enhancing the organization's operational footprint
- Tools: Microsoft 365, Power BI, Azure Boards, AWS, Microsoft Teams
Scrum Master
Stefanini Latam
11.2017 - 11.2018
- Continuous Improvement Leader: Developed and executed improvement plans focused on driving operational excellence and team cohesion within software development teams
- Agile Champion: Successfully led the adoption of agile methodologies to enhance productivity and ensure high-quality deliverables aligned with organizational goals
- Strategic Value Delivery: Designed and implemented corrective actions to maximize user value, closely aligning with corporate objectives and strategy
- Data-Driven Optimization: Introduced and monitored KPIs to measure value delivery, strengthening the framework for operational excellence
- Enhanced Decision-Making: Created interactive dashboards using Azure Boards, enabling real-time decision-making and bottleneck identification to streamline operations
- Successfully implemented the SAFe framework in daily team operations, elevating team productivity and agile alignment
- Developed an automated weekly productivity report on Azure Boards, providing critical insights and boosting visibility
- Tools: Microsoft 365, Power BI, Azure Boards, AWS, Microsoft Teams
Project Manager
Arkix S.A.
09.2016 - 04.2017
- Resource & Strategy Optimization: Spearheaded initiatives for resource planning and strategic project management, driving efficiency across daily operations
- Proactive Risk Management: Identified potential risks and developed comprehensive mitigation plans, safeguarding project scope and minimizing negative impacts
- Change Control Expertise: Managed change controls for each project, balancing economic impact with scope requirements and ensuring seamless adaptation to changes
- Insight-Driven Reporting: Created detailed monitoring reports and strategic action plans, empowering data-driven decision-making for project success
- Increased positive customer perception by 10%, reinforcing client confidence and satisfaction
- Achieved a 90% customer retention rate, demonstrating a strong focus on client relationships and long-term business value
- Tools: Microsoft 365, Microsoft Project, Jira
Operations Project Manager
SEM Soluciones Empresariales
02.2016 - 07.2016
- Risk & Resource Strategist: Developed robust risk identification and mitigation plans, reducing adverse impacts on project scope and budget
- Team Coordination for Excellence: Strategically coordinated internal and external teams to deliver top-tier operational services, ensuring alignment and service quality
- Resource Optimization: Planned and executed resource management plans for multiple clients, balancing operational capacity with budget constraints
- Seamlessly transitioned the operation of a high-profile client to a new provider, ensuring continuity and client satisfaction
- Monitored and adjusted SLAs to achieve customer satisfaction rates exceeding 90%
Quality Assurance Auditor
Auditor service
11.2014 - 12.2015
Administrative professional
Father and Son
10.2012 - 12.2013
Support professional
Oesía
12.2010 - 09.2012
Education
The LEAD Program -
Stanford School of Business
01.2023 - 12.2023
System Thinking - undefined
MIT pro
01.2022 - 12.2022
ThePower MBA program - undefined
ThePower Business School
01.2020 - 12.2020
Strategic management and prospective specialist - undefined
UPB
01.2016 - 12.2016
Automation engineer - undefined
Salle university
01.2012 - 12.2012
Skills
Strategic Team Leadership
Agile Project Management
Efficiency Optimization
Critical Thinking
Strategic Planning
Quality management systems
Workflow optimization
Value stream mapping
Certification
PMI, Project Management Professional, 2157045
Key Strengths
- Leadership: Empowering teams to surpass expectations through agile transformation and data-driven decision-making.
- Operational Efficiency: Proven track record in boosting productivity and reducing costs-saved over 4,000 hours annually through automation and streamlined workflows.
- Customer-Centric: Continuously elevating client satisfaction (up to 98%) by aligning project outcomes with strategic business needs.
Timeline
Continuous improvement manager
RocketPower
11.2023 - Current
The LEAD Program -
Stanford School of Business
01.2023 - 12.2023
System Thinking - undefined
MIT pro
01.2022 - 12.2022
Senior Project Manager
Wizeline
06.2021 - 06.2023
ThePower MBA program - undefined
ThePower Business School
01.2020 - 12.2020
Information Technology Service Delivery Manager
ARUS Technology
11.2018 - 09.2020
Scrum Master
Stefanini Latam
11.2017 - 11.2018
Project Manager
Arkix S.A.
09.2016 - 04.2017
Operations Project Manager
SEM Soluciones Empresariales
02.2016 - 07.2016
Strategic management and prospective specialist - undefined
UPB
01.2016 - 12.2016
Quality Assurance Auditor
Auditor service
11.2014 - 12.2015
Administrative professional
Father and Son
10.2012 - 12.2013
Automation engineer - undefined
Salle university
01.2012 - 12.2012
Support professional
Oesía
12.2010 - 09.2012