Juan Pablo Gaitán

Back office Role duties:

-Help the traffic controller Team to have high levels of productivity in terms of "calls confirmation"

- Assist the different Services of the company, moving, building, and playing campaigns basing that assistance on a schedule.

- Communicate actions referring to the cover of the different services, including moving agents or campaigns.

Customer Service Role in a Telus (Smart Home Security department)

Duties:

- Receive Calls of different provinces including Québec and assist customers with billing issues, tech issues, and doubts related to the Service.

-Offer different plans to engage customers with the company.

- Leave a written record of the questions resolved or what happened on the call.

- Function based on productivity indicators.

Skills or values:

.

- Work under pressure.

- Communications skills (french and english fluent)

- Multitasking.

-Empathy

I worked as a researcher at first. And secondly, I helped make a comparative analysis of presses for the bulletin issued by the Observatory and helped coordinate a training project for municipal youth councilors in the Department of Valle del Cauca.