Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Juan Manuel Jaramillo

Juan Manuel Jaramillo

Project Coordinator/ QA Analyst / BPO, PMO, And Delivery
Barranquilla

Summary

Dynamic Project Coordinator with a proven track record in strategic planning and resource management. Successfully led cross-functional projects, enhancing stakeholder relationships and achieving a significant reduction in post-release defects through rigorous quality assurance practices. Adept at problem-solving and fostering team collaboration to drive continuous improvement and meet project objectives.

Overview

14
14
years of professional experience
9
9
Certifications
2
2
Languages

Work History

Project Coordinator

Thirdera
10.2021 - 10.2023
  • Led and coordinated cross-functional projects within Agile frameworks, actively participating in Scrum ceremonies such as daily stand-ups, sprint planning, and retrospectives.
  • Managed project timelines, meeting agendas, and action items to drive initiatives forward efficiently while adapting to evolving requirements.
  • Collaborated closely with Scrum teams and Product Owners to prioritize backlogs, define sprint goals, and ensure alignment with client expectations.
  • Built strong client relationships through regular meetings, aligning deliverables with business objectives and gathering feedback for continuous improvement.
  • Fine-tuned project plans with agility, quickly adjusting to changes and maintaining momentum across dynamic environments.
  • Evaluated deliverables for quality assurance, ensuring outputs consistently exceeded client standards.
  • Balanced budgets, schedules, and scope to meet project financial and operational targets.
  • Reviewed and approved project modifications, ensuring alignment with broader strategic objectives.
  • Defined project objectives, requirements, and schedules, laying a clear foundation for successful delivery.
  • Strategically coordinated team resources, fostered collaboration, and supported a culture of continuous improvement through Agile best practices.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.

QA Analyst, Mid QA, and Senior QA

Thirdera
03.2016 - 10.2021
  • Executed and optimized test cases to ensure consistent, high-quality testing outcomes, contributing to a measurable reduction in post-release defects.
  • Led QA initiatives for customer-facing and back-end applications, improving testing efficiency by streamlining processes and introducing more rigorous validation standards.
  • Partnered with development teams to design comprehensive testing strategies, achieving a significant decrease in critical bugs identified late in the development cycle.
  • Maintained detailed technical documentation covering API functionality, bug resolution, and testing outcomes, enhancing team collaboration and reducing onboarding time for new testers.
  • Communicated complex technical findings clearly to internal and external stakeholders, accelerating issue resolution and improving project delivery timelines.
  • Leveraged data-driven analysis and statistical methods to identify quality trends, leading to proactive process adjustments that improved test coverage and defect detection rates.
  • Championed continuous improvement within QA teams, helping reduce bug escape rates by implementing better root cause analysis and tighter feedback loops.
  • Developed and maintained quality assurance procedure documentation.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

BPO And Support Technician

VSI Global Solutions (Thirdera)
09.2009 - 03.2016
  • Provided technical and operational support for internal teams and clients, troubleshooting service issues and maintaining accurate, detailed support documentation.
  • Generated key operational and financial reports (Revenue Validation, Reconciliation, Commissions, and Metrics Reports) to support data-driven business decisions and ensure financial accuracy.
  • Conducted Month-over-Month (MoM) revenue analysis, identifying trends and variances to support business forecasting and performance improvement.
  • Prepared visually enhanced dashboards and performance graphics for leadership meetings, improving visibility into key metrics and service achievements.
  • Managed payment processing, pending transactions, and financial reporting with strict attention to detail and data integrity.
  • Supported contract preparation and transaction documentation, ensuring compliance with internal processes and external customer agreements.
  • Handled sensitive financial operations, including corporate credit card management and expense reporting, maintaining confidentiality and professional standards.
  • Delivered bilingual (English/Spanish) support services, collaborating across departments to resolve client issues quickly and ensure a high level of customer satisfaction.
  • Maintained a structured archive of support tickets, escalations, resolutions, and customer feedback to drive continuous improvement in service delivery.
  • Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.

Education

Bachelor of Arts - Communications

Universidad Del Norte
Barranquilla
05.2001 -

High School Diploma -

Biffi La Salle
Barranquilla, Colombia
05.2001 -

Skills

Project management

Certification

Scrum Master Fundamentals

Timeline

Service Now Fundamentals

07-2023

Service Now Discovery Fundamentals

06-2023

Project Coordinator

Thirdera
10.2021 - 10.2023

Scrum Master Fundamentals

10-2021

Agile Methodologies Fundamentals

10-2021

Agile Test Management Implementation

07-2017

QA Analyst, Mid QA, and Senior QA

Thirdera
03.2016 - 10.2021

BPO And Support Technician

VSI Global Solutions (Thirdera)
09.2009 - 03.2016

Bachelor of Arts - Communications

Universidad Del Norte
05.2001 -

High School Diploma -

Biffi La Salle
05.2001 -

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Juan Manuel JaramilloProject Coordinator/ QA Analyst / BPO, PMO, And Delivery