Juan Manuel Jaramillo
Project Coordinator/ QA Analyst / BPO, PMO, And Delivery
Barranquilla
Summary
Dynamic Project Coordinator with a proven track record in strategic planning and resource management. Successfully led cross-functional projects, enhancing stakeholder relationships and achieving a significant reduction in post-release defects through rigorous quality assurance practices. Adept at problem-solving and fostering team collaboration to drive continuous improvement and meet project objectives.
Overview
14
14
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Project Coordinator
Thirdera
Barranquilla
10.2021 - 10.2023
- Led and coordinated cross-functional projects within Agile frameworks, actively participating in Scrum ceremonies such as daily stand-ups, sprint planning, and retrospectives.
- Managed project timelines, meeting agendas, and action items to drive initiatives forward efficiently while adapting to evolving requirements.
- Collaborated closely with Scrum teams and Product Owners to prioritize backlogs, define sprint goals, and ensure alignment with client expectations.
- Built strong client relationships through regular meetings, aligning deliverables with business objectives and gathering feedback for continuous improvement.
- Fine-tuned project plans with agility, quickly adjusting to changes and maintaining momentum across dynamic environments.
- Evaluated deliverables for quality assurance, ensuring outputs consistently exceeded client standards.
- Balanced budgets, schedules, and scope to meet project financial and operational targets.
- Reviewed and approved project modifications, ensuring alignment with broader strategic objectives.
- Defined project objectives, requirements, and schedules, laying a clear foundation for successful delivery.
- Strategically coordinated team resources, fostered collaboration, and supported a culture of continuous improvement through Agile best practices.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
QA Analyst, Mid QA, and Senior QA
Thirdera
Barranquilla, Colombia
03.2016 - 10.2021
- Executed and optimized test cases to ensure consistent, high-quality testing outcomes, contributing to a measurable reduction in post-release defects.
- Led QA initiatives for customer-facing and back-end applications, improving testing efficiency by streamlining processes and introducing more rigorous validation standards.
- Partnered with development teams to design comprehensive testing strategies, achieving a significant decrease in critical bugs identified late in the development cycle.
- Maintained detailed technical documentation covering API functionality, bug resolution, and testing outcomes, enhancing team collaboration and reducing onboarding time for new testers.
- Communicated complex technical findings clearly to internal and external stakeholders, accelerating issue resolution and improving project delivery timelines.
- Leveraged data-driven analysis and statistical methods to identify quality trends, leading to proactive process adjustments that improved test coverage and defect detection rates.
- Championed continuous improvement within QA teams, helping reduce bug escape rates by implementing better root cause analysis and tighter feedback loops.
- Developed and maintained quality assurance procedure documentation.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
BPO And Support Technician
VSI Global Solutions (Thirdera)
Barranquilla, Colombia
09.2009 - 03.2016
- Provided technical and operational support for internal teams and clients, troubleshooting service issues and maintaining accurate, detailed support documentation.
- Generated key operational and financial reports (Revenue Validation, Reconciliation, Commissions, and Metrics Reports) to support data-driven business decisions and ensure financial accuracy.
- Conducted Month-over-Month (MoM) revenue analysis, identifying trends and variances to support business forecasting and performance improvement.
- Prepared visually enhanced dashboards and performance graphics for leadership meetings, improving visibility into key metrics and service achievements.
- Managed payment processing, pending transactions, and financial reporting with strict attention to detail and data integrity.
- Supported contract preparation and transaction documentation, ensuring compliance with internal processes and external customer agreements.
- Handled sensitive financial operations, including corporate credit card management and expense reporting, maintaining confidentiality and professional standards.
- Delivered bilingual (English/Spanish) support services, collaborating across departments to resolve client issues quickly and ensure a high level of customer satisfaction.
- Maintained a structured archive of support tickets, escalations, resolutions, and customer feedback to drive continuous improvement in service delivery.
- Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
Education
Bachelor of Arts - Communications
Universidad Del Norte
Barranquilla 05.2001 -
High School Diploma -
Biffi La Salle
Barranquilla, Colombia 05.2001 -
Skills
Project management
Problem-solving
Time management
Team coordination
Resource management
Workload management
Relationship building
Strategic planning
Quality assurance
Budget coordination
Stakeholder relationship management
Scope management
Certification
Scrum Master Fundamentals
Timeline
Service Now Fundamentals
07-2023
Service Now Discovery Fundamentals
06-2023
Project Coordinator
Thirdera
10.2021 - 10.2023
Scrum Master Fundamentals
10-2021
Agile Methodologies Fundamentals
10-2021
Agile Test Management Implementation
07-2017
QA Analyst, Mid QA, and Senior QA
Thirdera
03.2016 - 10.2021
BPO And Support Technician
VSI Global Solutions (Thirdera)
09.2009 - 03.2016
Bachelor of Arts - Communications
Universidad Del Norte
05.2001 -
High School Diploma -
Biffi La Salle
05.2001 -