Juan Manuel Escobar Chavarria
Resumen profesional
Bilingual Customer Service and Quality Assurance Professional with 3 years of experience in call center operations, customer support, quality analysis, and referral and authorization management. Skilled in resolving complex customer issues, monitoring service quality, and improving operational performance in fast-paced environments. Experienced in data analysis and reporting using SQL and Microsoft Power BI to create performance reports, track KPIs, and support business decision-making.
Datos destacados
1
1
year of post-secondary education
3
3
years of professional experience
Experiencia
Quality Analist (Freelance)
Headstart Warranty Group
Texas, Dallas
2026.03 - 2026.05
- Monitored and evaluated customer service calls to ensure compliance with quality standards and company policies.
- Provided feedback and coaching recommendations to improve agent performance and customer satisfaction.
- Analyzed call center metrics and identified trends, errors, and areas for improvement.
- Prepared weekly performance and quality reports using SQL and Microsoft Power BI for data analysis and reporting.
Referral and Authorization Specialist (Freelance)
AllMed of Los Angeles
Los Angeles, California
2025.09 - 2026.03
- Created operational reports and data analyses using Microsoft Power BI and SQL to track performance and improve workflow efficiency.
- Responsible for processing patient referrals, obtaining insurance prior authorizations, verifying benefits, coordinating with specialty providers, and ensuring timely approval for medical services.
- Processed 40-60 referrals per day
Medical Customer Support (Freelance)
Healthpointe
, California
2025.05 - 2025.08
- Served as the first point of contact for patients in a multi-specialty medical clinic specializing in workers' compensation, private insurance, and personal injury cases.
- Scheduled appointments, verified insurance eligibility, and coordinated patient intake with medical and case management teams.
Customer Service Representative (Freelance)
Walmart
2024.09 - 2025.04
- Customer service representative in charge of help and enroll people who wants to become a delivery driver for Walmart company, receiving their personal and vehicle documentation, determining approval or denial based on company parameters, explaining service benefits, subscription options, and enrollment steps.
General Support Representative (Freelance)
Uber Eats
2023.03 - 2024.01
- Supported and attended general support with multiple tasks, calls and e-mails everyday, making fixes related to company's operations.
Formación
Direct English
LCN Language Academy
Medellín 2024.01 - 2025.01
Microsoft Power BI and SQL specialist - Data Analyst with SQL server and Microsoft Power BI and Microsoft Excel
Microsoft Education Partner
United States (Remote) 2026.01 - 2026.04
Enfatiza tus habilidades clave
- Customer Service Excellence
- Quality Assurance & Call Monitoring
- Insurance Authorizations & Referral Management
- Data Analysis & Reporting
- SQL Querying & Database Management
- Microsoft Power BI Dashboard & Report Creation
- Performance Evaluation & Coaching
- Attention to Detail
- Time Management & Multitasking
- Process Improvement
- Team Collaboration
- KPI Tracking & Performance Metrics
- Adaptability in Fast-Paced Environments
LANGUAGES
Spanish
Nativo
C2
English
Avanzado
C1
Cronología
Quality Analist (Freelance)
Headstart Warranty Group
2026.03 - 2026.05
Microsoft Power BI and SQL specialist - Data Analyst with SQL server and Microsoft Power BI and Microsoft Excel
Microsoft Education Partner
2026.01 - 2026.04
Referral and Authorization Specialist (Freelance)
AllMed of Los Angeles
2025.09 - 2026.03
Medical Customer Support (Freelance)
Healthpointe
2025.05 - 2025.08
Customer Service Representative (Freelance)
Walmart
2024.09 - 2025.04
Direct English
LCN Language Academy
2024.01 - 2025.01
General Support Representative (Freelance)
Uber Eats
2023.03 - 2024.01