Juan José León

• Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
• Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Collected, arranged, and input information into database system.

During my tenure at Oracle, I progressed through diverse roles, building a comprehensive skill set centered around client engagement, strategic marketing, and customer success within the technology sector.

Initially, as a Business Development Consultant (BDC), I excelled in establishing and managing initial client contacts. This foundational phase was crucial for developing strong client empathy and the ability to proactively predict client needs, laying the groundwork for effective relationship management.

Subsequently, I advanced to a role where I led significant B2B events and marketing campaigns. This involved strategizing and executing initiatives that enhanced Oracle's market exposure and fostered valuable relationships with both public and private sector clients across various regions. Key responsibilities included conceptualizing targeted campaigns leveraging executive social networks and utilizing SEO techniques and multilingual communication skills through platforms like social media and webinars, achieving measurable improvements in brand reach and positioning.

In my final stage, I transitioned to the Customer Success Manager (CSM) team. Here, I focused on post-sales client retention and growth, notably by conducting accurate analysis of Net Promoter Score (NPS) data for clients throughout Latin America. This analytical work directly informed strategic decisions regarding product development enhancements and improvements to client support processes. This role further deepened my product knowledge and sophisticated my client interaction and relationship management capabilities.

I was developing the position of commercial adviser for the Caribbean area where the Company operated (Jamaica, Bahamas, Barbados and surroundings). The responsibilities of the position were focused on solving financial problems and various transactions trough the scotiabank products along the area.