JUANITA YEPES
Modern Languages Professional
Bogotá
Summary
Problem-solving, flexible, agile and dedicated professional. Experienced in customer service, machine translation, proofreading and editing of written documents and digital marketing. Ability to adapt to new environments, teamwork, good word of mouth and excellent customer service skills. Exceptional communication skills and great ability to lead teams in demanding situations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service
MundoAutos
Bogota, DC
6 2023 - Current
- Handling calls and customer service inquiries. The company was originally from the United States, which means that was dealt with native speakers and requests from official institutions in the country.
- Generated sales leads, which eventually became new clientele for the company.
- Analyzed, evaluated and identified customer needs to achieve customer satisfaction. In addition to that, I managed the organizational requirements of the entire company.
Salesperson and Design Consultant
Hache Muebles
Bogota, DC
03.2021 - 08.2021
- Client management
- Trained in handling tools, wood, metals, and different paints.
- Issue receipts, returns, credits, or changes due to customers.
- Calculate sales prices, and total purchases and receive and process cash or credit payments.
- Respond to customer inquiries about furniture materials, and interior design advice, among other things.
Practitioner
Fovea Films and La Magia está en Vivirlo
Bogota, DC
01.2023 - 06.2023
- Client management
- Website content translator
- Proofreader of website blog-style
- Content creator
- Review advertising trends, consumer surveys and other data related to digital marketing services to determine how best to promote the company
- Consult with marketing representatives to obtain information about the product or service and analyze the style and length of advertising that the company wants to tailor
Education
Modern Languages Porfessional - Modern Languages
EAN Univerisity
Colombia, Colombia 01.2019 - 05.2023
Skills
Handling of CAT tools
Assertive communication
Proofreading and style correction
MS Office
Adaptability
Partnership
Accomplishments
- Collaborated with team of WSP in the development of the subway line in Bogota.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish, English
Native language
English
Advanced
C1
Spanish
Proficient
C2
Certification
WSP Project Certificate - realization of a creative idea for WSP, the company that was carrying out the construction of the subway line in the city of Bogota. A translation system was developed for the senior team of the company, which was one of the best ideas proposed by the student group.
Timeline
Practitioner
Fovea Films and La Magia está en Vivirlo
01.2023 - 06.2023
Salesperson and Design Consultant
Hache Muebles
03.2021 - 08.2021
Modern Languages Porfessional - Modern Languages
EAN Univerisity
01.2019 - 05.2023
Customer Service
MundoAutos
6 2023 - Current
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