Juanita Santana
Aurora
Summary
Dedicated and organized professional with a strong background in customer relations. Proven ability to thrive in high-pressure settings. Meticulous and decisive approach, excellent multitasking skills, and self-driven attitude. Capable of working independently or collaboratively to efficiently complete clerical duties with precision and punctuality.
Overview
9
9
years of professional experience
Work History
Human Resources Administrator
Amazon
08.2022 - 04.2025
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
Spa Manager
Ella Bliss Beauty Bar
02.2016 - 07.2023
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
Lead Administrative Assistant
Blondies
07.2016 - 02.2018
- Coordinated appointments, meetings and conferences.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Some College (No Degree) - Hospitality And Tourism Management
Pickens Technical College
Aurora, COHigh School Diploma -
Gateway High School
Aurora, COSkills
- Staff management
- Spa operations
- Appointment scheduling
- Customer acquisition
- Client service management
- Hygiene standards
Timeline
Human Resources Administrator
Amazon
08.2022 - 04.2025
Lead Administrative Assistant
Blondies
07.2016 - 02.2018
Spa Manager
Ella Bliss Beauty Bar
02.2016 - 07.2023
Some College (No Degree) - Hospitality And Tourism Management
Pickens Technical College
High School Diploma -
Gateway High School
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