Reading
Juan Guillermo Salazar Grajalez
Customer Service Specialist
Medellin ,ANT
Summary
Order Entry Specialist with a proven track record at Stanley Black & Decker, adept at resolving complex orders and enhancing client relationships. Skilled in CRM software and data entry, I excel in multitasking and teamwork, significantly improving customer satisfaction and retention through effective communication and tailored solutions.
Overview
8
8
years of professional experience
1
1
Language
Work History
Order Entry Specialist
Stanley Black & Decker
Medellin, Colombia (Remote)
02.2021 - Current
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Developed strong relationships with clients through consistent professional communication regarding their orders.
Customer Service Trainer
Emergia
Medellin, Colombia
10.2019 - 01.2021
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Reduced employee turnover rate through the implementation of effective customer service training programs.
- Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
Retention Representative
KINGDOM GATES Y COMPANY S.A.S
Medellin
06.2019 - 09.2019
- Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
- Increased customer retention by addressing concerns and offering tailored solutions to retain business.
Bilingual Customer Service Representative
Accedo 24-7
Pereira, Colombia
12.2017 - 04.2019
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Liceo Juan Pablo II
Armenia Quindio 05.2001 -
Skills
Typing speed
Deadline oriented
CRM software
Order tracking
Data entry skills
Invoicing and billing
Purchase order management
Teamwork
Customer service
Multitasking
Interests
Sports
Timeline
Order Entry Specialist
Stanley Black & Decker
02.2021 - Current
Customer Service Trainer
Emergia
10.2019 - 01.2021
Retention Representative
KINGDOM GATES Y COMPANY S.A.S
06.2019 - 09.2019
Bilingual Customer Service Representative
Accedo 24-7
12.2017 - 04.2019
High School Diploma -
Liceo Juan Pablo II
05.2001 -