Juan Fernando Machado Orozco
Medellin
Summary
Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Travel Advisor
IGT Solutions Travel Click
2023.03 - 2024.11
- As a travel associate, I made Hotel reservations for over 141 accounts. Additionally, I provided relevant hotel information and amenities, managed guest reservations, and offered supplementary options to guests.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Booked transportation using booking engines and Amadeus GDS, made hotel reservations and collected payments to optimize trip planning.
Bilingual Advocate
Webhelp Colombia
2022.11 - 2023.03
- Provided technical support on Fitbit watches lineup.
- -Diagnose and troubleshoot issues on customer's Fitbit watches.
- Guided customers on how to set up accounts.
- Prioritized caseload based on urgency, ensuring timely assistance was provided to all clients in need of advocacy support.
- Established trust with customes by demonstrating empathy, understanding, and genuine commitment to their well-being.
Computer Repair Technician
Cyber Tech
2019.01 - 2022.10
- Assemble PC's - General maintenance, repairs, and upgrades -Troubleshoot client's issues remotely and general customer support - Cabinet assembly -PC Testing -Malware removal, Firewalls, security - Networking and Wireless fault finding & repairs.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
Removal Porter/ Driver
Removals Unlimited
2016.01 - 2017.06
- Load and unload household furniture and goods from and in to customers properties
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Followed verbal and written instructions to properly move and ship products.
- Communicated with customers courteously and professionally to drive satisfaction.
Education
English At Pre-advanced Level With FCE Preparation
SNT International College
Bournemouth, UK2011-08
Video Production Diploma - Video Editing, Photography, Video budget
Universidad Pontificia Bolivariana
Medellin, Colombia2006-12
High School Degree -
Colegio De La UPB
Medellin, Colombia2006-08
Skills
- Competent with most Microsoft Office programmes and Adobe Creative Suit
- Content creation and photography skills
- Exceptional communication
- Cultural sensitivity
- Travel arrangements
- Retail sales
- High volume environments
- English fluency
- Problem resolution
- Complaint handling
Hobbies and Interests
PERSONAL INTERESTS, Passion for Food Films and Modern Art galleries. Enjoy all sports particularly Football, Basketball and running. Love to travel and experience different cultures.
Timeline
Travel Advisor
IGT Solutions Travel Click
2023.03 - 2024.11
Bilingual Advocate
Webhelp Colombia
2022.11 - 2023.03
Computer Repair Technician
Cyber Tech
2019.01 - 2022.10
Removal Porter/ Driver
Removals Unlimited
2016.01 - 2017.06
English At Pre-advanced Level With FCE Preparation
SNT International College
Video Production Diploma - Video Editing, Photography, Video budget
Universidad Pontificia Bolivariana
High School Degree -
Colegio De La UPB