Juan Fernando Franco Duque
Customer Service Specialist And Assistant.
Santa Rosa De Cabal
Summary
Dynamic Customer Service Specialist with proven success at TaskUs, adept at resolving complex issues and enhancing client satisfaction. Skilled in complaint resolution and data collection, I excel in building trust through effective communication. As a Technology Sales Representative, I surpassed sales targets by identifying needs and delivering tailored solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist and Assistant
TaskUs
03.2024 - 10.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Technology Sales Representative
Accedo 24-7
08.2022 - 12.2023
- Collaborated with cross-functional teams to ensure seamless implementation of solutions for clients.
- Increased technology sales by identifying customer needs and presenting tailored solutions.
- Negotiated contracts skillfully, securing favorable terms for both the company and clients.
- Exceeded sales targets through effective territory management and strategic planning.
Education
High School Diploma -
Augusto Zuluaga Patiño
Carrera 3ra Bis Calle 34 - Pereira, Risaralda. 05.2001 -
Skills
- Good communication skills
- Complaint resolution
- Customer relations
- Report generation
- Task prioritization
- Computer proficiency
- Data collection
Timeline
Customer Service Specialist and Assistant
TaskUs
03.2024 - 10.2025
Technology Sales Representative
Accedo 24-7
08.2022 - 12.2023
High School Diploma -
Augusto Zuluaga Patiño
05.2001 -