Excel
Juan Felipe Rodríguez Valencia
Business Administration
Tuluá
Summary
Proven track record in improving customer satisfaction and boosting sales at Ferreteria Gallego through in-depth product knowledge and outstanding customer service. Strong problem-solving and communication skills, contributing to enhanced operational efficiency. Experienced in staff training and inventory management, ensuring smooth and effective warehouse operations.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Sales Representative
Ferreteria Gallego
03.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Warehouse Analyst
Rio Paila Agricola
07.2022 - 07.2023
- Managed budgets effectively while maintaining adequate inventory levels to meet demand without compromising on efficiency or service quality.
- Conducted root cause analyses for discrepancies found during audits, enabling prompt resolution of issues before they escalated further.
- Maintained a clean and organized warehouse environment, promoting efficiency while adhering to all safety regulations and guidelines.
Warehouse Lead
361 LOGISTICA
03.2021 - 03.2022
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Trained employees on equipment operation and safety protocols.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
Education
Bachelor of Business Administration - Business Administration
UNIVERSIDAD DEL VALLE
Tuluá, Colombia 08.2013 - 12.2018
Skills
Product knowledge
Active listening
Customer Service
Problem solving
Strong verbal and written communication skills
Software
Power BI
SIESA
Cycling
One of my favorite ways to spend time is working out, so I usually enjoy cycling with friends or family, like my dad. Cycling is an excellent way for me to de-stress.
Timeline
Customer Service Sales Representative
Ferreteria Gallego
03.2024 - Current
Warehouse Analyst
Rio Paila Agricola
07.2022 - 07.2023
Warehouse Lead
361 LOGISTICA
03.2021 - 03.2022
Bachelor of Business Administration - Business Administration
UNIVERSIDAD DEL VALLE
08.2013 - 12.2018
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