Juan Felipe Rengifo
Pereira, Risaralda
Summary
Accomplished professional with more than 3 years of experience in multiple lines of businesses, adept in customer service and data entry. Excelled in high-stress situations, enhancing customer loyalty and streamlining workflows for improved productivity. Demonstrated exceptional problem-solving and active listening skills, significantly improving the performance and quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher Agent
Foundever Coorporation
Colombia
07.2024 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely the roadside assistance request.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Technical Support, Sales and Billing Agent
Foundever De Colombia
Colombia
11.2022 - 07.2024
- Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance.
- Facilitated smooth interdepartmental collaboration through regular communication about ongoing projects or concerns regarding invoicing/billing issues.
- Improved billing accuracy by conducting thorough reviews of invoices and account statements.
- Entered data, tracked trends and escalated concerns to management.
Waitress Supervisor
Gentil’s Restaurant
Colombia
01.2018 - 01.2022
- Streamlined workflow for better productivity by reorganizing staff schedules.
- Delivered exceptional dining experiences for improved guest satisfaction.
- Coordinated with kitchen staff to ensure timely food service, enhancing overall dining experience.
- Led team to improved service delivery by implementing regular training sessions.
Billing Agent, Sales and Collections Agent
Teleperformance Colombia
Colombia
08.2021 - 11.2021
- Bolstered customer retention rates by addressing and resolving billing inquiries in a timely and professional manner.
- Collaborated with account managers to ensure accurate invoicing for complex contracts and special projects.
- Improved billing accuracy by conducting thorough reviews of invoices and account statements.
- Reduced late payments by sending timely reminders to clients with outstanding balances.
Customer Service Representative
Accedo Technologies
Colombia
01.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated chats efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Excel For Businesses - Excel
SENA
Dosquebradas, Risaralda05.2023
Paramedic - Paramedicine
Universidad Tecnologica De Pereira
Pereira, Risaralda12.2022
Leadership Course - Leadership
SENA
Dosquebradas, Risaralda12.2021
High School Diploma -
Institucion Educativa Los Andes
Dosquebradas, Risaralda12.2021
System Technician - Technology Education
SENA
Dosquebradas12.2021
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Work order management
Certification
English Access Microscholarship program by US embassy.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Dispatcher Agent
Foundever Coorporation
07.2024 - 01.2025
Technical Support, Sales and Billing Agent
Foundever De Colombia
11.2022 - 07.2024
Billing Agent, Sales and Collections Agent
Teleperformance Colombia
08.2021 - 11.2021
Customer Service Representative
Accedo Technologies
01.2021 - 08.2021
Waitress Supervisor
Gentil’s Restaurant
01.2018 - 01.2022
Excel For Businesses - Excel
SENA
Paramedic - Paramedicine
Universidad Tecnologica De Pereira
Leadership Course - Leadership
SENA
High School Diploma -
Institucion Educativa Los Andes
System Technician - Technology Education
SENA