Juan Felipe Hernandez Lasso
Resumen profesional
Versatile and highly disciplined Operations and Account Management professional with a diverse track record spanning Marketing Agency management, Airbnb property administration, and corporate Back-Office support. Expert at coordinating cross-functional teams, overseeing digital marketing workflows, optimizing logistics, and maintaining rigorous quality control. Built on a lifelong foundation of competitive sports—from childhood baseball and football to current endurance hiking—I naturally apply elite dedication, resilience, and strategic teamwork to business challenges. A continuous learner who thrives in fast-paced environments, skilled at driving client satisfaction and operational efficiency in both English and Spanish.
Datos destacados
1
1
Certification
3
3
years of professional experience
Experiencia
VIRTUAL ASSISTANCE
Sutherland
Bogota
2023.11 - 2026.06
- Provided support to platform users, clearly explaining the correct application and operation of internal policies to ensure compliance and a positive user experience.
- Assisted in resolving administrative queries and issues, reinforcing effective communication between hosts and the platform in a remote environment.
- Progressed into a specialized role supporting Latin American hosts on tax-related matters, offering guidance on taxes and compliance processes.
- Developed strong skills in administrative management, intercultural communication, and problem-solving while handling the needs of multiple clients simultaneously.
- Consolidated experience in remote work and the use of digital tools, delivering comprehensive support to international clients in a virtual setting.
Community manager
Frelancer Airbnb
Bogotá, Bogotá D.C.
2024.02 - 2026.01
Document Management
• Detailed document review and analysis
• Organization and classification of files
• Document quality control
• Efficient time management
• Digital correspondence handling
• Report creation and results presentation
Virtual Assistance
• Excellent written and verbal communication (English/Spanish)
• Effective query resolution
• Professional handling of calls and live chat
• Calendar and schedule management
• Appointment and meeting coordination
• Digital correspondence handling
• Efficient time management
Back Office
• International administrative support
• Case follow-up and inter-department coordination
• Process documentation
• Virtual meeting organization
• Professional presentation and report preparation
Digital Tools
• Microsoft PowerPoint, Word, Google Suite
• Remote collaboration platforms (Teams, Slack, Hangouts, etc.)
• Customer service and ticket management systems
• Video conferencing tools
COMMUNITY MANAGER
Arukas Marketing
2024.08 - 2025.01
- Social media management support.
- Basic post scheduling.
- Writing simple social media copy.
- Responding to messages and comments according to guidelines.
- Support in organizing the content calendar.
- Basic tracking of post performance.
- Assisting the Head Account Manager with content activities.
- Occasional support with taking photos and videos for social media.
- Basic editing of short videos (Reels and Stories).
- Selection and organization of audiovisual material.
- Tools: CapCut: Intermediate level.
- Adobe (Premiere / Photoshop): Basic level.
Formación
BBA - Associate of Science in Business Administration
Lethbridge College
LethbridgeInternational Business -
Universidad Santo Tomas
Bogotá, DC 01/2023 -
Enfatiza tus habilidades clave
- Document Management
- Quality Control & Compliance
- File Classification & Archiving
- Back-Office Operations
- Cross-Departmental Coordination
- Calendar & Schedule Management
- Executive Meeting Coordination
- Bilingual Customer Support
- Ticket Management & Resolution
- Reporting & Presentation
- Process Documentation (SOPs)
- Bilingual Communication (English/Spanish)
- Time Management
- Task Prioritization
- Cross-Functional Collaboration
- Detail-Oriented
- Problem Solving
- Workflow Optimization
- Adaptability
- Google Workspace (Docs, Sheets, Slides, Drive)
- Microsoft Office (Word, PowerPoint, Excel)
- Microsoft Teams & Slack
- Zoom & Google Meet
- Document Management Systems (DMS)
- Customer Ticketing Systems (Zendesk / Freshdesk)
- CRM Platforms
Idiomas
Inglés
Avanzado
Español
Experto
Personalizado
I am a bilingual professional with a strong business background and a profile characterized by professionalism, empathy, kindness, and the ability to understand diverse environments. I excel at adaptability and dedication, qualities that allow me to approach new challenges with depth and commitment. Throughout my life, I have practiced various sports, which has instilled in me essential values such as discipline, responsibility, and perseverance. I apply these values to my work environment to maintain stable and reliable performance. Academically, I have developed a strong interest in business administration, where I seek to continue advancing and broadening my professional horizons. My goal is to combine my personal skills with my academic preparation to provide strategic solutions, grow within the business world, and contribute to the success of international projects.
Diplomas
Business Administration Diploma Lethbridge College – Alberta, Canada
- Focus areas: Business Strategy, Operations Management, and Organizational Leadership.
English Language Certificate Lethbridge College – Alberta, Canada
- Advanced professional and academic English proficiency certification.
Customer Management & Service Assistance Certificate Sutherland – Bogotá, Colombia
- Specialized training focused on multi-channel client relations, conflict resolution, and high-quality service operations.
Cronología
COMMUNITY MANAGER
Arukas Marketing
2024.08 - 2025.01
Community manager
Frelancer Airbnb
2024.02 - 2026.01
VIRTUAL ASSISTANCE
Sutherland
2023.11 - 2026.06
International Business -
Universidad Santo Tomas
01/2023 -
BBA - Associate of Science in Business Administration
Lethbridge College