Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Felipe Castillo Santos

Monteria,CORDOBA

Summary

Motivated and organized computer technician with two years of hands-on experience in IT services and technical coordination. Proven ability to manage support tickets, remotely troubleshoot hardware and connectivity issues, and communicate effectively across technical teams and customers. Skilled in customer service, team coordination, and systems support—ready to bring strong problem-solving and follow-up skills.

Overview

2
2
years of professional experience

Work History

Administrative Assistant Manager

Sannetwork s.a.s
Barrancabermeja , San
06.2023 - 01.2025
  • Ticketing Systems and Incident Management.
  • Customer Support and Communication.
  • Remote Troubleshooting and Diagnostics.
  • Team Coordination & Scheduling
  • Time Management & Task Prioritization
  • Scheduled appointments for staff members with internal and external contact

Education

Computer Technician -

Censa
Caucasia
03-2025

High School Diploma -

Institución Educativa Liceo Caucasia
Caucasia
12-2019

Skills

  • Technical support
  • Network troubleshooting
  • Software installation
  • Customer service
  • Team coordination
  • Microsoft office

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

Administrative Assistant Manager

Sannetwork s.a.s
06.2023 - 01.2025

Computer Technician -

Censa

High School Diploma -

Institución Educativa Liceo Caucasia
Juan Felipe Castillo Santos