JUAN FELIPE ANDRADE VARGAS
Neiva
Summary
I am a dedicated software engineering student with a strong background in customer service and technical support. I have experience providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack, and other productivity tools, I possess strong communication and problem-solving skills, as well as expertise in time management to consistently meet objectives. I strive to excel in all areas of my life, providing exceptional service and maintaining high standards of professionalism.
Overview
3
3
years of professional experience
Work History
Virtual Assistant and AI Trainer
Online Helpers
01.2024 - Current
- Provided technical support and managed client communications
- Maintained high standards of customer satisfaction and efficiency
- Developed organizational skills and attention to detail, adapting quickly to changing environments
Recreationist
Fantastic Day Events
10.2021 - 06.2023
- Developed organizational skills, teamwork, and attention to detail
Customer Service Advisor
Miscellaneous and Stationery ANVAR
02.2022 - 02.2023
- Provided personalized advice to customers, offering recommendations and helping them find the right products for their needs
- Ensured high levels of customer satisfaction through effective communication and problem-solving
Education
Bachelor of Science - Software Engineering
South Colombian University
Neiva, Colombia2026
Diploma - Programming Skills With An Emphasis On Web Develop
Technological University of Pereira
Pereira, Colombia2022
Skills
- Teamwork
- Resilience
- Proactive
- Excellent customer service
- Calendar Management
- Effective communication
- Document Preparation
- Data entry and management
References
- Jordy Suárez, Boss at Fantastic Day, +57 319 525 9724
- Didier Rodrigo, Boss at Miscellaneous ANVAR, +57 310 203 3069
- Zulma G. Vargas, Mother, +57 310 203 7378
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Virtual Assistant and AI Trainer
Online Helpers
01.2024 - Current
Customer Service Advisor
Miscellaneous and Stationery ANVAR
02.2022 - 02.2023
Recreationist
Fantastic Day Events
10.2021 - 06.2023
Bachelor of Science - Software Engineering
South Colombian University
Diploma - Programming Skills With An Emphasis On Web Develop
Technological University of Pereira
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