Juan Felip Gomez Bustos

• Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
• Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
• Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Customer service associate. In charge of providing
order information, creating replacements, issue
refunds, helping customers to re gain access on their
accounts. Also, was part of the leadership team (floor
support and team leader) during 6 months.

• Top performer during 4 weeks on Retail Department
• Assigned to the Account Changes Department.
• Launch Pioneer on DART program in Colombia.
• Amazing program recognition 5 month straight
• Thrive course and leading in a towards culture completed successfully presenting an improvement-
based project created to get better metrics and work environment.
• I was also part of the new SOP project documenting
the current KC SIC 1-3 workflows in US. This, in order
to start simplifying KC information to get it faster and
easy to find/understand for future changes in AC3

I was In charge of coordinating international medical
assistants for the IAG (International assistance
group).

Also we had the responsibility of create certified documentation of coverage for our customers regarding their travels , cars , health or decease.

Customer service representative. Providing banking
information. In charge of help the customer to
increase money amounts to withdraw or make
payments through the website.