Juan Diego Cabarcas Henao
Manager
Medellín,ANT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Adept individual with more than 8 years working as Manager for 3 revenue-generating business. Determined experienced in mentoring and challenging team members to meet and excesive company goals. Customer-focused professional with successful 10-year career in costumer service sector. Dynamic successful applying costumer service in busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Manager
Distribuidora J4
Medellin, Antioquia
05.2022 - 12.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Assistant
International Trade Investment
Medellín, Antioquia
02.2019 - 12.2021
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained databases to track and record customer data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Manager
Sixtina Plaza Hotel
Medellin, Antioquia
07.2015 - 07.2018
Front Desk Manager
Hotel Egina Medellín
Medellin, Antioquia
04.2012 - 06.2015
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Checked guests in out of hotel, made reservations, and processed payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Prepared weekly employee work schedules to meet operational needs.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained transaction security by verifying payment cards against identification.
- Entered and updated sensitive customer information during check-ins and room changes.
- Stored guest valuables in safe and individual boxes for security.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Attended staff meetings and brought issues to attention of upper management.
Education
Industrial Engineering
02.2006 - 11.2008
Bachelor Of Administrative Studies -
02.1993 - 11.2003
Industrial Engineering
02.2004 - 11.2006
Skills
Policies and procedures
undefinedTimeline
Manager - Distribuidora J4
05.2022 - 12.2024
Administrative Assistant - International Trade Investment
02.2019 - 12.2021
Manager - Sixtina Plaza Hotel
07.2015 - 07.2018
Front Desk Manager - Hotel Egina Medellín
04.2012 - 06.2015
Politécnico Jaime Isaza Cadavid - , Industrial Engineering
02.2006 - 11.2008
Universidad Libre - , Industrial Engineering
02.2004 - 11.2006
I.E. Sagrada Familia - Bachelor Of Administrative Studies,
02.1993 - 11.2003
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