Juan David Velanda Zapata
Zootecnista
Bogotá,DC
Summary
Hardworking Customer Service Representative with 2 years of experience working with AT&T in business mobility ad solution center.. Trained in project and time management with extensive knowledge of selling and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
Language
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
bogota, Colombia
08.2019 - Current
- Answered constant flow of customer calls with up to 40 calls in queue per minute.
- Regularly exceeded daily sales and product add-on quotas.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Profesional - Agricultural Production
Universidad Nacional
Bogota,colombia 02.2015 - 10.2020
Skills
Sales expertise
undefinedrugby player dedicated to sports and fitness.
I love to do spots and enjoy all fitness related, im a former rugby player and also climbing trainee and enjoy spending most of my time practicing sports as well as taking care of my body.
Timeline
Customer Service Representative
Concentrix
08.2019 - Current
Profesional - Agricultural Production
Universidad Nacional
02.2015 - 10.2020
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