Juan David Torrenegra
Bogotá
Summary
Adept at enhancing customer satisfaction and exceeding sales goals, I leveraged organizational and critical thinking skills at Asurion to resolve complex technical issues. My leadership at Iterum BPO, underscored by exceptional management and people skills, resulted in significant team achievements and a culture of continuous improvement, boosting revenues and efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Executive
TTEC
08.2024 - Current
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Premier Technical Support and Sales Expert
Asurion
01.2023 - 07.2024
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
Inside Sales Manager
Iterum BPO
09.2021 - 08.2022
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
Inside Account Manager
Pearson Education
02.2020 - 08.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Account Manager
JW Project House
03.2017 - 12.2019
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Account Manager
DMC Wireless Systems
09.2011 - 12.2019
- Developed and maintained strong working relationships with professionals within assigned territory.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Education
Master of Arts - Business Administration
University La Sabana
Bogotá, Colombia02-2015
Bachelor of Arts - Business Studies
Middlesex University
London06-2003
Skills
- Organizational Skills
- Critical Thinking
- Management Skills
- Teamwork
- People Skills
- Problem-Solving
- Active Listening
- Decision Making
- Time Management
- Language Skills
- Attention to Detail
- Adaptability
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Upper intermediate
B2
Timeline
Customer Service Executive
TTEC
08.2024 - Current
Premier Technical Support and Sales Expert
Asurion
01.2023 - 07.2024
Inside Sales Manager
Iterum BPO
09.2021 - 08.2022
Inside Account Manager
Pearson Education
02.2020 - 08.2021
Account Manager
JW Project House
03.2017 - 12.2019
Account Manager
DMC Wireless Systems
09.2011 - 12.2019
Master of Arts - Business Administration
University La Sabana
Bachelor of Arts - Business Studies
Middlesex University
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