Juan David Hoyos López
Datos destacados
1
1
Certification
2027
2027
years of professional experience
Experiencia
Private English Teacher
- 2026.05
- Delivering customized English lessons focused on grammar, conversation, and exam preparation according to students’ needs.
Premium Travel Specialist
IGT Solutions
- 2026.05
- Provided high-quality customer service as a Travel Specialist, assisting clients with the planning, booking, and management of their trips through the Capital One Travel portal.
- Managed flight reservations, hotel bookings, car rentals, and activities, ensuring accurate itineraries and a seamless travel experience.
- Handled voluntary and involuntary changes, cancellations, rebookings, and schedule disruptions, offering efficient solutions in compliance with airline and company policies.
- Guided customers step by step through the Capital One platform to complete reservations and resolve issues.
- Maintained clear communication, problem-solving skills, and attention to detail while working in a fast-paced environment.
- Tools: Sabre, Amadeus, Kustomer, Travelfusion, NDC´s, Excel, Slack, Amazon Connect
Waiter
Marmon Pizza
2024.10 - 2025.03
- Provided customer service, took orders, handled cash, and worked collaboratively with the team.
Formación
High School Diploma - Pedagogy
Institución Educativa Normal Superior de Envigado
EnvigadoTechnical Certificate - Haircutting and Barbering
Celebrity Academia
Enfatiza tus habilidades clave
- Leadership
- Communication skills
- Teamwork
- Excellent personal presentation
- Sales
- Conflict resolution
- Time management
- Multitasking
- Pedagogical skills
Diplomas
Sustainable entrepreneurship, Universidad EAN, https://eanx.co/certificate/pZuVNJIXgy
Languages
Español
Idioma nativo
English
Avanzado
C1
Czech
Intermedio
B1
Portuguese
Intermedio avanzado
B2
Cronología
Waiter
Marmon Pizza
2024.10 - 2025.03
Technical Certificate - Haircutting and Barbering
Celebrity Academia
Private English Teacher
- 2026.05
Premium Travel Specialist
IGT Solutions
- 2026.05
High School Diploma - Pedagogy
Institución Educativa Normal Superior de Envigado