Juan David Gómez Muñoz
Mechanical Engineer | Business Management Specialist
Berlin
Summary
Highly organized and detail-oriented Training Coordinator with experience in planning, scheduling, and managing training programs for diverse teams. With a background in Mechanical Engineering and Business Management, I have developed strong communication and coordination skills, ensuring smooth training operations across multiple locations. My experience in customer service, sales training, and process improvement allows me to support learners effectively while maintaining structured workflows. Proficient in handling learning management systems, tracking training data, and collaborating with cross-functional teams. Passionate about innovation, education, and operational excellence, I thrive in fast-paced environments and am committed to enhancing learning experiences.
Overview
6
6
years of professional experience
8
8
Certificates
3
3
Languages
Work History
Managing Director
Autobusqueda.co
12.2023 - 01.2025
- Developed and implemented a customer-centric sales process to enhance customer satisfaction and drive sales
- Grew Autobusqueda.co, a competitive online automotive marketplace in Colombia using digital marketing, content creation for social media and advertising in Google and Meta Ads
- Secured partnerships with dealerships and executed targeted marketing with website and social media ads
- Developed and implemented a digital marketing strategy to maximize acknowledgement, online visibility and user engagement
Product Expert
Autogermana
07.2023 - 03.2024
- Delivered exceptional service, adapting communication to meet the expectations of premium clientele
- Collaborated with logistics and marketing on vehicle delivery, marketing initiatives, and product expertise
- Provided product information, managed appointments and deliveries, and ensured customer satisfaction
- Gained experience within the BMW-MINI premium environment, understanding brand distinctions and client needs
Product Expert
Kyoto Motors Mazda
02.2022 - 07.2023
- Led sales and product training and managed a sales team, achieving high customer satisfaction
- Implemented process improvements across the organization using Gemba Kaizen, optimizing efficiency and compliance
- Monitored and analysed customer satisfaction KPIs to identify areas for improvement in service and customer experience
- Partnered with marketing on brand promotion and served as the primary product expert, leading new product launches, sales strategy and market research
- Collaborated with the Mazda Importer on market analysis, contributed to Mazda's premium brand strategy in Colombia and new product launch and introduction
Founder & Director
DriveGear
03.2020 - 02.2022
- Analyzed consumer behavior, market trends, and competitor activity, applicable to understanding customer needs and trends in premium fashion
- Managed relationships with key contacts at official vehicle brands in Colombia
- Managed social media content, developed audience segmentation strategies, and created impactful video and written content
- Managed and optimized paid advertising campaigns on Meta, increasing website traffic and lead generation
Customer Service Representative
Teleperformance
10.2020 - 01.2021
- Provided customer service to US-based callers, verifying insurance details and resolving complaints with empathy and professionalism
- Managed patient scheduling and appointments, demonstrating organizational skills
- Managed calls from diverse clientele, including elderly and health-challenged individuals, requiring sensitive communication and problem-solving
- Adapted communication styles to ensure comprehension of complex insurance information for callers with varying abilities
Mechanical Maintenance Trainee
O-I Peldar
06.2019 - 12.2019
- Managed spare parts, tools, and repair shop inventory using SAP, implementing control and replenishment processes
- Prepared budget estimates and projections for spare parts and supplies, ensuring responsible budgetary allocation with MS Excel
- Managed national and international purchase orders for spare parts and supplies via SAP, including assembly, follow-up, and prioritization
- Collaborated with technicians and mechanics to identify spare part needs, maintain machinery operation, and optimize warehouse stock levels using SAP
Research Assistant in Compound Materials
ZUT
10.2018 - 01.2019
- Fabricated fiber-reinforced polymer composites, focusing on optimizing material properties
- Created standardized test specimens using injection molding techniques
- Conducted mechanical tests (tensile, flexural, impact, density) to characterize material performance and collect data
Education
Practitioneer - Gemba Kaizen
Kaizen Institute Colombia
Bogotá, Colombia 10.2022 - 03.2023
Post-Graduate Degree - Business Management
Universidad Santo Tomás
Bogotá, Colombia 08.2019 - 12.2020
Master of Science - Mechanical Engineering
Universidad Santo Tomás
Bogotá, Colombia 08.2013 - 07.2020
Scholarship Research Camp - Additive Manufacturing
Universidad De Guanajuato
Salamanca, Guanajuato, Mexico 06.2018 - 08.2018
Skills
Sales leadership
Certification
Gemba Kaizen Practitioneer, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
German
Elementary (A2)
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsHealthcare benefitsWork-life balancePaid time offPaid sick leaveTeam Building / Company Retreats4-day work weekTimeline
Hybrids and Electrics, BMW Group, 2024
02-2024
Diploma in Business Entrepreneurship, 2024
01-2024
Managing Director
Autobusqueda.co
12.2023 - 01.2025
Product Expert
Autogermana
07.2023 - 03.2024
Practitioneer - Gemba Kaizen
Kaizen Institute Colombia
10.2022 - 03.2023
Gemba Kaizen Practitioneer, 2022
07-2022
Trainer of Trainers, Mazda Colombia, 2022
04-2022
Product Expert
Kyoto Motors Mazda
02.2022 - 07.2023
Customer Service Representative
Teleperformance
10.2020 - 01.2021
Founder & Director
DriveGear
03.2020 - 02.2022
Post-Graduate Degree - Business Management
Universidad Santo Tomás
08.2019 - 12.2020
Mechanical Maintenance Trainee
O-I Peldar
06.2019 - 12.2019
Research Assistant in Compound Materials
ZUT
10.2018 - 01.2019
Summer Research in Additive Manufacturing, 2018
08-2018
Diploma in Transportation/Product Design, 2018
06-2018
Scholarship Research Camp - Additive Manufacturing
Universidad De Guanajuato
06.2018 - 08.2018
Basic Automotive Mechanics, 2015
07-2015
Diseño con Composites y Materiales Especiales, 2015
06-2015
Master of Science - Mechanical Engineering
Universidad Santo Tomás
08.2013 - 07.2020
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