JUAN CARLOS GONZALEZ MESA

• Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
• Trained team members on best practices for exceptional customer service, boosting overall performance levels.
• Resolved escalated customer issues, reinforcing company trust and satisfaction.
• Managed CRM databases and commission payment validation.
• Collaborated with marketing to coordinate social media presence and updates.
• Maintained website content and structure to ensure accurate and timely updates.
• Implemented a follow-up strategy to Reduce by 30% the invoice payment time from vendors.

• Managed nationwide distribution and supply chain operations.
• Supervised compliance and operational performance of staff.
• Oversaw supplier relations, international procurement, and performance reporting for senior management.
• Developed purchasing forecasts and led monthly inventory and sales analysis.
• Improved product availability and reduced backorders by 25% using MRP inventory systems.
• Built a quality-focused culture through root cause analysis and continuous improvement actions.