Juan Carlos Carrillo
Medellin
Summary
Quality assurance professional with extensive experience in maintaining and improving Medical interpreting standards. Known for effective team collaboration and results-driven approach that adapts to changing needs. Possesses strong analytical skills and keen eye for detail, ensuring reliable and consistent quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SENIOR QUALITY ASSURANCE SPECIALIST
Propio LLS
01.2022 - Current
- Conducted regular audits to ensure adherence to industry standards and internal policies, maintaining a high level of compliance throughout the organization.
- Negative User feedback follow up and coaching
- Analyzed performance metrics to identify trends and opportunities for improvement, driving continuous optimization of QA processes.
- Improved customer satisfaction with consistent delivery of high-quality products through meticulous quality control processes.
MEDICAL INTERPRETER
Voyce Global
01.2020 - 01.2024
- Medical Interpreter Certification
- Specialties certification
- OBGYN, Pulmonology ,Ophthalmology,Cardiology
- HIPAA, PIPEDA, PHIPA certifications
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
QUALITY ASSURANCE SPECIALIST
voyce Global LLS
01.2021 - 01.2022
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Fostered culture of continuous improvement, organizing training sessions on latest quality assurance best practices.
- Enhanced efficiency of QA department, introducing metrics-driven performance evaluations.
MEDICAL INTERPRETER
voyce Global LLS
01.2020 - 12.2020
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Education
MDCC - Computer Information Systems
Miami Dade Community College
01.1991
High School Degree -
I.S Benjamín Herrera
01.1980
Skills
- ERP and software knowledge
- MS Office Suite
- Basic Python
- Basic Java
- Native English
- Native Spanish
- Basic French
- Medical and Legal interpreting
Certification
Medical Interpreter Certification, Voyce Global, 01/01/20
Hobbies
Play Saxophone
Languages
Spanish, English
Native language
French
Elementary
A2
Timeline
SENIOR QUALITY ASSURANCE SPECIALIST
Propio LLS
01.2022 - Current
QUALITY ASSURANCE SPECIALIST
voyce Global LLS
01.2021 - 01.2022
MEDICAL INTERPRETER
Voyce Global
01.2020 - 01.2024
MEDICAL INTERPRETER
voyce Global LLS
01.2020 - 12.2020
High School Degree -
I.S Benjamín Herrera
MDCC - Computer Information Systems
Miami Dade Community College
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