JUAN CAMILO SEGURA ROYET

Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations.

• Medical Appointments Agent, Accedo S.A.S, 01/01/22, 12/31/22, Identified and secured accessible medical facilities for specialized diagnostic services, coordinating ultrasounds, mammograms, and bone density scans for geriatric patients. Scheduled and managed 80+ weekly appointments, reducing patient wait times by 25% through vendor optimization.
• Customer Support Specialist (Banking), TaskUs, 04/01/23, 06/30/25, Defused high-tension customer situations via empathetic communication and compliance with financial regulations, achieving 95% satisfaction scores. Resolved complex banking inquiries (fraud claims, transaction disputes) with 100% regulatory adherence. Reduced complaint escalations by 30% through proactive de-escalation techniques.