Juan Camilo Rincon Arango
Bogota
Summary
Experienced in customer service and U.S Personal Injury case management, with a focus on problem-solving and task with proven track record in this area. Equipped with extensive experience in handling complex issues efficiently. Thrives in multitasking environments and adaptable to various roles within a company.
Overview
2
2
years of professional experience
Work History
Case Manager
Profesor X SAS
03.2024 - Current
- Maintain, gather, organize and handle accurate documentation on all personal injury cases included but not limited to; medical records, policy documents, client’s ID, etc. Ensuring compliance with regulations and confidentiality requirements.
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Handle an average of 200 cases, provide timely updates to clients on their cases according to the information and advances we have available for each individual case.
- Handle attorneys’ schedules, set up meetings with clients, adjusters, medical providers, other attorneys, among others. Worked as an interpreter between attorneys and Spanish speaking clients.
Bilingual technical support representative
Teleperformance
08.2022 - 01.2024
- I led technical processes and provided bilingual support to users of products of the most important technology industry via chat, including smart watches, cellphones, tablets, computers, among others, for English-speaking users around the world
- Generated refunds, cancellations and subscription purchases, ensuring a positive and satisfactory experience for customers
- I effectively and efficiently resolved users' technical problems, providing clear and concise solutions
- Maintained clear and effective communication with users, avoiding the use of technical jargon to ensure proper understandin
- I worked collaboratively with multidisciplinary teams to solve complex problems and ensure customer satisfaction.
- Set up appointments for customers, schedule callbacks and emails as well as managing shipping processes for products and services.
Education
High School -
Liceo Campestre Harvard
Bogota, CO11.2019
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Email and Telephone Etiquette
- Records Management
- Client Advocacy
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Case Manager
Profesor X SAS
03.2024 - Current
Bilingual technical support representative
Teleperformance
08.2022 - 01.2024
High School -
Liceo Campestre Harvard
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