Juan Camilo Navas Anteliz
Student Of Industrial Engineering
Bucaramanga, Santander
Summary
Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Agent
Teleperformance
Bucaramanga
03.2022 - 07.2022
- Updated and maintained information in customer accounts. As well as let them know about the required documents.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Clarify the weekly statements for the drivers and helping them with any payment issue.
Busser
Maggiano's Little Italy
Jacksonville, FL
08.2021 - 12.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked well in diverse team settings by partnering with others to complete tasks.
Bilingual Customer Service Agent
Teleperformance
Bucaramanga
09.2020 - 07.2021
- Offered friendly and efficient service to customers trough the chat, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Coaching new agents to improve their skills.
Education
High School Diploma -
Colegio Maria Auxiliadora
Bucaramanga, Colombia 12.2010 - 12.2022
No Degree - Industrial Engineering
Universidad Industrial De Santander
Bucaramanga, Colombia 05.2001 -
Skills
Active Listening
Trading Card Games
Since I was a kid I have got an interest on cards. I started a collection from 20 years ago about yugioh cards, and now I am collecting Digimon ones. I used to play for many years yugioh, and I even traveled to Salt Lake City, UTAH to got 4th place at the Regional in 2019. Most of my english skills were learned by playing this game since most of the cards came in english version.
Timeline
Bilingual Customer Service Agent
Teleperformance
03.2022 - 07.2022
Busser
Maggiano's Little Italy
08.2021 - 12.2021
Bilingual Customer Service Agent
Teleperformance
09.2020 - 07.2021
High School Diploma -
Colegio Maria Auxiliadora
12.2010 - 12.2022
No Degree - Industrial Engineering
Universidad Industrial De Santander
05.2001 -
Similar Profiles
Nazrin AlakbarzadeNazrin Alakbarzade
Customer Representative at TeleperformanceCustomer Representative at Teleperformance
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
PATRICIA MAE P. BUSTAMANTEPATRICIA MAE P. BUSTAMANTE
Customer Service Representative and Quality Analyst at TeleperformanceCustomer Service Representative and Quality Analyst at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Jonás Fuertes GonzálezJonás Fuertes González
Finance Intern at Manrique y Serna Tax AdvisoryFinance Intern at Manrique y Serna Tax Advisory