Hi, I’m
JUAN CAMILO BUITRAGO TELLEZ
ELECTRONIC ENGINEER
CAJICA,Carrera 2E No 1- 27
Summary
I am an Electronic Engineer from Escuela Colombiana de ingeniería, with aptitudes for different fields of engineering, and an expert in the comprehensive management of medical devices. I´ve worked on projects related to the Biomedical area. Besides in 15 years of professional experience, I have been linked to diagnostic instrumentation in clinical laboratories, intensive care units and surgery rooms. I have experience in strategic marketing processes, in post-sales support and customer protection, also in business development and building relationships with international suppliers. I also have experience in the tasks of technical support in in vitro diagnostic analyzers such as installation, maintenance service and training in their use. Additionally, I have experience in the associated administrative and regulatory area.
Adequate management of basic software such as office and specialized software such as laboratory and clinical history information management software (HIS-LIS).
As a professional strength, I want to highlight the ability to model management processes to understand the customer’s needs.
My personal qualities are empathy, leadership, resourcefulness, high responsibility and curiosity about the processes that surround the activities I make.
Overview
15
years of professional experience
Work History
ANNAR DIAGNOSTICA IMPORT
Product Specialist
02.2020 - Current
Job overview
- Continually expanded knowledge of Point of care and critical care product line through self-study and search of new technologies.
- Evaluation of new technologies to improve portfolio.
- Research product's technical specifications and accurately communicated information with more than 15 different providers worldwide.
- Troubleshot and tested client-reported product defects and liaised with providers for warranty claims.
- Trainings of service and applications personnel.
- Research product's technical specifications and accurately communicated information with more than 15 different providers worldwide.
- Create database of POCT and Critical care equipment models and serial Numbers installed in Annar.
- Support in post sales service through creation of database with logged phone numbers and email addresses to contact customers for follow-ups.
- Co-work in strategies for new business to increase database of installed devices.
- Execute product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Document customer interactions and perform troubleshooting to use of POCT and Critical care devices.
- Development and implementation of preventive maintenance protocols.
- Responded to customer inquiries and provided technical assistance over phone.
ANALISIS TECNICOS LTDA
Medical Device Consultant
01.2009 - 01.2020
Job overview
- Served as primary point of contact for support relating to owned solutions and products.
- Coordinated up to 7 service people in Bogotá DC
- Responded to INVIMA issues as Medical device director
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Updated and maintained current customer support database.
Education
UBITS Marketing SchoolVIRTUAL
GED
05.2001
ESCUELA COLOMBIANA DE INGENIERIA JULIO GARAVITOBOGOTÁ D.C
ELECTRONIC ENGINEER from Engineering Technology
05.2001
University Overview
- SERVICE ASSISTANT, CLÍNICA DE MARLY, Completed 2008
SUPER ADVANCED ENGLISH COURSEPASSPORT ACADEMICS
GED
05.2001
LICEO SEGOVIABOGOTÁ D.C.
High School Diploma
05.2001
Skills
Product Demonstrations
Outstanding Interpersonal Skills
Understanding of Technical Documentation to System Maintenance
Incident Management
Documentation Development
User Training and Support
Problem-Solving
Attention to Detail
Staff Education and Training
Technical Documents Comprehension
Customer Communication and Empathy
Timeline
Product Specialist
ANNAR DIAGNOSTICA IMPORT
02.2020 - Current
Medical Device Consultant
ANALISIS TECNICOS LTDA
01.2009 - 01.2020
UBITS Marketing School
GED
05.2001
ESCUELA COLOMBIANA DE INGENIERIA JULIO GARAVITO
ELECTRONIC ENGINEER from Engineering Technology
05.2001
SUPER ADVANCED ENGLISH COURSE
GED
05.2001
LICEO SEGOVIA
High School Diploma
05.2001