Juan Camilo Banguera Ibargüen

Experienced in training new hires and transitioning agents across various programs and lines of business, including supporting international launches of tech support, customer service and collections. Consistently achieved high performance in client and company metrics. Contributed to the development and implementation of department and campaign-wide initiatives to improve processes and outcomes.

Served as a teacher for students ranging from third to tenth grade, delivering English lessons and fostering a supportive learning environment. Assisted the school in student supervision and well-being as part of an internship program.

Worked as an agent, assisting patients from various countries with their needs. Consistently recognized as the floor’s top performer for exceptional service and efficiency. Managed approximately 60 incoming calls per day from customers and medical imaging providers.