Juan Camilo Arce Abad
Operations Manager For Colombia
Bogotá,DC
Summary
Globally oriented professional with a degree in International Relations from Rosario University and the University of Seoul, combining a strong academic foundation with cross-cultural experiences that enhance adaptability and interpersonal skills. Proven track record of collaboration across public and private sectors, leveraging strong communication abilities to build relationships and drive impactful results. A passion for public speaking fosters connections and engages diverse audiences. Committed to utilizing expertise in international relations to contribute to dynamic teams and initiatives.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Operations Manager - Colombia
The Back Room Offshoring
11.2023 - Current
- Spearheaded the operational setup and growth of The BackRoom's Colombia office, contributing to the company's regional expansion strategy and global service capabilities.
- Coordinated cross-functional efforts across Sales, Marketing, Training, and Compliance to streamline local operations and support client delivery excellence.
- Oversaw key legal, accounting, and tax advisory partnerships to ensure full regulatory compliance and minimize operational risk.
- Managed office infrastructure and administrative processes, fostering a professional and productive environment for a growing team.
- Strengthened client relationships through proactive communication and problem-solving, enhancing client satisfaction and retention.
- Identified and pursued strategic business opportunities in the U.S market, securing long-term partnerships that support sustainable growth.
- Played a pivotal role in positioning The BackRoom as a competitive player in the nearshore professional services space by aligning operational practices with global standards.
Tech Investment Officer
Invest in Bogotá
04.2023 - 10.2023
- Led global clients through end-to-end investment processes, effectively project managing diverse international portfolios.
- Crafted persuasive and tailored investment pitches positioning Bogota as a prime tech hub, resulting in increased foreign direct investment.
- Established and maintained strong client relationships through daily interactions, influencing their investment decisions, and providing customized investment agendas during their visits to Bogota.
- Demonstrated commitment to staying at the forefront of technology trends and disruptive innovations to drive the city's tech ecosystem forward.
- Actively contributed to propelling Bogota's tech sector to new heights by fostering global partnerships and promoting investment in emerging technologies.
Precision Investment Operations Analyst
Publicis Groupe - Starcom
06.2022 - 06.2023
- Executed high-performing, data-driven marketing campaigns for a major global client, ensuring flawless delivery within budget and timelines.
- Collaborated with U.S.-based teams to support precision investment strategies, driving strong ROI through operational accuracy and insight.
- Aligned the interests of internal stakeholders, connecting with a diverse team based across multiple countries to achieve a cohesive investment strategy.
- Fostered trusted client relationships through clear, proactive communication and a commitment to collaborative success.
North LATAM Investment Analyst
British Embassy Colombia - Department for International Trade (DIT)
09.2020 - 03.2022
- Led and developed the Ecuadorian Market entrance strategy. Identified 40 target companies, engaged with over 20 clients, and created and reinforced stable client relationships with 5 of the most relevant actors in the market.
- Managed projects from over 110+ companies from Colombia, Peru, and Ecuador, interested in doing business and setting up operations in the UK.
- Led and managed a Clean-Tech HUB sponsored event at empowering sustainable companies from LATAC to help them go international, providing them with the necessary mentorship and expertise.
- Created and curated translations, briefings and reports for clients, government officials and diplomats.
- Organized and led events nationally and internationally. Gave presentations to clusters of all sectors, private industries & universities/academia.
- Strengthened and administered pipeline development, locating potential new investors, and providing guidance and support for entrepreneurs and companies of all sizes.
- Oversaw the landing process of companies abroad, understanding their needs and requirements to facilitate a seamless process.
- Sought to form partnerships and alliances with institutions and companies of interest to create and sponsor programmes and projects.
- Supported government officials and stakeholders' visits to the country, curating agendas, and schedules efficiently and proactively.
International Logistics Assistant
TECHO Colombia
06.2018 - 12.2018
- Supported the Company with its international endeavors, engaging with international partners as well as providing translation for legal documents and contracts.
- Secured sponsorships and financial aid for the company's projects and roadmap.
- Attended and supported the construction of emergency shelters for vulnerable communities as part of the company's main objectives.
- Partook in the company's social media and visibility campaigns & strategies.
Education
Bachelor's Degree - International Relations and Affairs, Minor studies on diplomacy, security, and sustainability
Universidad del Rosario
Bogotá, Colombia03.2022
International Affairs with emphasis on Asian Studies and Sustainability
University of Seoul
Seoul, South Korea07.2020
Skills
Certified IELTS Pro C1
Business development
Cross-functional coordination
Project management
Data-driven decision making
Team leadership
Stakeholder engagement
Process optimization
Event management
Strategic partnerships
International operations
Operational strategy
Client relationship management
Sales proficiency
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Operations Manager - Colombia
The Back Room Offshoring
11.2023 - Current
Tech Investment Officer
Invest in Bogotá
04.2023 - 10.2023
Precision Investment Operations Analyst
Publicis Groupe - Starcom
06.2022 - 06.2023
North LATAM Investment Analyst
British Embassy Colombia - Department for International Trade (DIT)
09.2020 - 03.2022
International Logistics Assistant
TECHO Colombia
06.2018 - 12.2018
International Affairs with emphasis on Asian Studies and Sustainability
University of Seoul
Bachelor's Degree - International Relations and Affairs, Minor studies on diplomacy, security, and sustainability
Universidad del Rosario