Juan Andres Lopez Arias
Santiago De Cali
Summary
Resourceful Call Agent known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and data entry, ensuring smooth communication and problem-solving. Excel at active listening, empathy, and adaptability, contributing to positive customer experiences and maintaining calm under pressure.
Overview
7
7
years of professional experience
Work History
Call Agent
Alorica
Cali
01.2023 - 01.2024
- Answered customer inquiries regarding products, services, billing and technical issues.
- Participated in team meetings to discuss strategies for improving customer experience.
Call Agent
TaskUs
Cali
01.2022 - 01.2023
- Answered customer inquiries regarding products, services, billing and technical issues.
- Analyzed call logs to identify trends in service requests or problems.
Cashier
Karens Pizza
Cali
09.2018 - 12.2022
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
Quality Control Inspector
Traico SAS
Cali
01.2017 - 05.2018
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Ensured that all products met customer requirements prior to shipment.
- Reviewed customer complaints and identified potential sources of quality issues.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
Education
High School Diploma -
Colegio Los Andes
Cali06-2017
Some College (No Degree) - Intensive English Course
Orange Technical College
Orlando Fl EE.UUSkills
- Resolving issues
- CRM Software
- Quality Assurance
- Answering questions
- Gathering information
- Data Gathering
- Quality Control
- Problem-solving skills
- Customer communications
- Active Listening
- Team Collaboration
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Call Agent
Alorica
01.2023 - 01.2024
Call Agent
TaskUs
01.2022 - 01.2023
Cashier
Karens Pizza
09.2018 - 12.2022
Quality Control Inspector
Traico SAS
01.2017 - 05.2018
High School Diploma -
Colegio Los Andes
Some College (No Degree) - Intensive English Course
Orange Technical College
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